Sarah Toromanovic
Sarajevo
Summary
Experienced Spa Manager, hairstylist and beauty therapist in luxury wellness and hospitality environments. Proven ability to lead high-performing teams, boost client satisfaction, and increase revenue through strategic planning and exceptional service standards. Passionate about delivering top-tier spa experiences and maintaining high operational efficiency. Adept at managing daily operations, staff training, and implementing wellness programs tailored to client needs. Committed to maintaining the highest standards of cleanliness, safety, and professionalism. Passionate about creating exceptional spa experiences that promote relaxation, wellness, and loyalty. Specialist on haircutting, layered colouring balayages techniques and glamorous hairstyles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hairstylist/Front Desk Receptionist
Steiner Leisure/ P&O cruise line
08.2025 - 02.2026
- Hairstylist( all types of haircut services, hairupstyle, hair colour, haircutting)
- Manicure and pedicure treatments
- Specialist in pick and mix treatment( include mini facial, blow dry and feet massage)
- Guest servise provider on the deak
- Managed inventory of hair products and tools, ensuring adequate stock levels for operations.
- Organized scheduling of appointments throughout the day.
- Salon managment
Beautician and Hairdresser/ Spa Manager
Sea Chef Phoenix Reisen
04.2023 - 05.2025
- Master in pedicure and manicure treatment.
- Gel polish application.
- Providing relaxing hand and foot massages, scrubs, exfoliation, and hydration treatments as part of spa services.
- Strictly following hygiene and sterilization standards for all tools and work areas to ensure client safety.
- Provided a wide range of hair services including cutting, coloring, styling, blow-drying, and treatments tailored to client needs and preferences.
- Advised clients on suitable hairstyles, hair care routines, and products based on their hair type and lifestyle.
- Maintained cleanliness and hygiene of salon equipment, workstations, and tools in line with health and safety standards.
- Kept up-to-date with the latest hair trends, techniques, and industry products to provide modern and high-quality services.
- Built strong relationships with clients to ensure high customer satisfaction and repeat visits.
- Managed appointment scheduling and time efficiently to minimize client wait times and ensure smooth salon operations.
- Recommended and sold hair care products, contributing to retail sales targets.
- Assisted in salon reception duties, including welcoming clients and managing payments.
- Provided hair services for special occasions such as weddings, photo shoots, and events.
- Worked as part of a team in high-pressure environments, often in spa, salon, or luxury settings.
Spa Manager
Luxury cruise line
04.2023 - 05.2025
- Managed day-to-day operations of the spa, ensuring a high level of customer satisfaction and service quality.
- Supervised, trained, and motivated a team of therapists, receptionists, and support staff.
- Oversaw scheduling, appointments, and staffing to maximize efficiency and revenue.
- Maintained inventory of spa products and supplies, ensuring timely procurement and cost control.
- Developed and implemented marketing strategies and spa promotions to increase clientele and revenue.
- Ensured compliance with health, safety, and hygiene standards.
- Handled customer feedback and resolved complaints professionally to uphold brand reputation.
- Conducted regular performance reviews and provided coaching to staff for skill development.
Salon Manager/ Hairstylist
Mic Styling
Ljubljana
06.2017 - 02.2023
- Organizing and inventory control for the salon.
- Arranging papers, ordering, sales, making a plan for the team.
- Assessed customer needs.
Hairstylist and Manager
POP TV
Ljubljana
01.2017 - 01.2023
- Hairdresser for Slovenian TV show on POP TV 'Znan obraz ima svoj glas'.
- Hairdresser for Slovenian TV show 'Zvezde plesejo'.
- Editorial for famous Balkan magazines.
- Editorial for Elle Slovenian fashion magazine.
- Cockta campaign with Senidah - May 2020.
- Editorial for Cosmopolitan magazine.
- Editorial for Citypark (shopping center).
- Editorial for Medex.
- Editorial for Mini Cooper.
Sale Assistant
Zara store
Ljubljana
05.2016 - 05.2017
- Greeted customers and assisted with location of items.
- Established and maintained communication with customers.
- Good understanding of trends, Zara collections, and the ability to suggest fashionable combinations to clients.
- Confident using point-of-sale systems for purchases, returns, and exchanges.
Student Job
Zvezda Ljubljana caffee and restaurant
Ljubljana
08.2014 - 05.2016
- Provided friendly and efficient customer service in a busy environment, handling orders, payments, and special requests.
- Prepared and served a variety of hot and cold drinks, including espresso-based coffees and fresh juices.
- Maintained cleanliness and hygiene standards across the bar, kitchen, and customer areas.
- Assisted with inventory checks and restocking of food and beverage items.
Education
High school for cosmetic and hairstyling -
High school for cosmetic and hairstyling
Ljubljana, SloveniaEducation for salon managment -
Mic Styling
Ljubljana, SloveniaUp do hairstyle -
Mic Styling
Effective Marketing and Team Management for Business Success -
Ljubljana, SloveniaMedicine pedicure education -
Skills
- Staff Leadership & Training
- Customer Relationship Management
- Budgeting & Revenue Growth
- Scheduling & Operations Management
- Inventory Control
- Marketing & Promotions
- Knowledge of Spa Treatments & Products
- Health & Safety Compliance
- POS & Booking Software
- Time Management
- Communication
Certification
- First Aid & CPR Certified
- Aromatherapy or Skincare Product Knowledge
- Hairstyling Seminar
- Evolvo Milan
- Erasmus Work in Milan, Italy
- GDPR Training
- A-V/2 Crowd Management Pax Vessel
- A-V1/3 Elementary First Aid
- STCW
Personal Information
- Date of Birth: 04/14/00
- Visa Status: US C1D visa Australian MCV visa
Languages
- English
- German
- Russian
- Slovenian
- Italian
- Croatian
- English
- German
- Russian
- Slovenian
- Italian
Timeline
Hairstylist/Front Desk Receptionist
Steiner Leisure/ P&O cruise line
08.2025 - 02.2026
Beautician and Hairdresser/ Spa Manager
Sea Chef Phoenix Reisen
04.2023 - 05.2025
Spa Manager
Luxury cruise line
04.2023 - 05.2025
Salon Manager/ Hairstylist
Mic Styling
06.2017 - 02.2023
Hairstylist and Manager
POP TV
01.2017 - 01.2023
Sale Assistant
Zara store
05.2016 - 05.2017
Student Job
Zvezda Ljubljana caffee and restaurant
08.2014 - 05.2016
High school for cosmetic and hairstyling -
High school for cosmetic and hairstyling
Education for salon managment -
Mic Styling
Up do hairstyle -
Mic Styling