Sarah Petty
Lee's Summit,MO
Summary
Experienced with strategic planning, team leadership, and operational management. Utilizes comprehensive business acumen to drive efficiency and innovation. Track record of fostering collaborative environments and achieving high-impact results.
Overview
34
34
years of professional experience
Work History
Senior Manager, Account Management
RxBenefits, Inc.
Birmingham, AL, USA
02.2023 - Current
- Coach and mentor both Strategic Account Executives and Account Managers.
- Ensure that the Account Management department’s standards, methods, and procedures for client service of the assigned accounts are achieved.
- Manage account team client escalations before fielding to the Director and senior-level leadership team.
- Foster teamwork and a supportive departmental culture with a can-do attitude to provide exceptional service to EBC’s and clients.
- Conduct performance evaluations of Account Managers and rank performance across the account management team.
- Assists in creating professional development plans for Account Managers, coaching them on their performance and training needs, and identifies account managers ready for advancement.
Strategic Account Executive
RxBenefits, Inc.
Birmingham, AL, USA
07.2019 - Current
- Oversee day to day activities with for assigned book of clients.
- Consult with Clients and Brokers regarding RxBenefits and/or PBM products and services.
- Identify customer needs and recommend, develop, and implement options for business solutions.
- Resolve complex issues in creative and effective ways and manage complex situations and projects.
- Recommend additional products and services to increase overall profit.
- Maintain communication with multiple departments to provide high-level resolutions to the Client and Broker.
- Represent RxBenefits at client meetings.
Manager, Client Relations
DST Pharmacy Solutions, DST Systems, Inc
Kansas City, MO, USA
11.2017 - 07.2019
- Manage two teams: Client Services Operations team which consists of 6 associates and manages all of the day-to-day work for customers. Also, a Client Facing team of 3 associates that support 2 customers.
- Manage customer expectations by evaluating the feasibility of requests, providing high-level solutions based on strong knowledge of the PBM industry and of DST products/services, resolving escalated issues, leading communications, and analyzing data for trends, impacts, behaviors, efficiencies, and improvements.
- Interact with multiple functional areas to develop and coordinate projects on behalf of customers, ensuring that product/service deliverables are met.
- Recommend additional products and services to increase overall profit.
- Manage large multi-department projects.
- Responsible for implementing new books of business including serving as the primary point of contact internally and externally.
- Support customers with Medicaid, Medicare Part D and Commercial business.
- Manage the team that coordinates and distributes all the work to the appropriate business partners in the organization.
- Oversee day-to-day operations of multiple customers' front office processes; including PDE process, claims research, and reporting.
- Manage staff performance, provide coaching and development, offer hiring input and address disciplinary actions.
Pharmacy Benefit Manager
Argus Health System, DST Systems Inc
Kansas City, MO, USA
09.2016 - 11.2017
- Executed a re-org of the Benefits department to manage our customer base more effectively.
- Lead 5 teams, each team has one Manager and 10-11 Pharmacy Benefit Analysts.
- Manage staff performance, provide coaching and development, offer hiring input, and address disciplinary actions.
- Oversee day-to-day operations of multiple customers benefit set up.
- Continuous development of business relationships with the client's operational & management teams.
- Lead communication with multiple cross-functional departments to provide high-level resolutions to escalated issues identified by internal project teams, IT and/or the customer.
- Analyze data for trends, impacts, behaviors, efficiencies, and improvements.
- Evaluate and implement procedures and processes to improve departmental efficiencies.
- Client Services - Front End/Intake Operations.
Client Services Operations Manager
Argus Health System, DST Systems Inc
Kansas City, MO, USA
12.2015 - 08.2016
- Executed a re-org of all of client services to three centralized units, to manage our customer base more effectively.
- Lead 2 teams of 18 Account Managers.
- Manage staff performance, provide coaching and development, offer hiring input, and address disciplinary actions.
- Manage the team that coordinates and distributes all the work to the appropriate business partners in the organization.
- Oversee day-to-day operations of multiple customers' front office processes; including State Encounter process, claims research, and reporting.
- Continuous development of business relationships with the client's operational & management teams.
- Lead communication with multiple cross-functional departments to provide high-level resolutions to escalated issues identified by internal project teams, IT and/or the customer.
- Analyze data for trends, impacts, behaviors, efficiencies, and improvements.
- Evaluate and implement procedures and processes to improve departmental efficiencies.
Client Services Manager
Argus Health System, DST Systems Inc
Kansas City, MO, USA
03.2011 - 01.2015
Lead Account Manager/Sr. Account Manager
Argus Health System, DST Systems Inc
Kansas City, MO, USA
02.2005 - 01.2011
HR Recruiter & Representative/Client Services
DST Systems Inc
Kansas City, MO, USA
01.1992 - 01.2005
Education
University of Missouri KC
Kansas City, MO01-1996
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
Timeline
Senior Manager, Account Management
RxBenefits, Inc.
02.2023 - Current
Strategic Account Executive
RxBenefits, Inc.
07.2019 - Current
Manager, Client Relations
DST Pharmacy Solutions, DST Systems, Inc
11.2017 - 07.2019
Pharmacy Benefit Manager
Argus Health System, DST Systems Inc
09.2016 - 11.2017
Client Services Operations Manager
Argus Health System, DST Systems Inc
12.2015 - 08.2016
Client Services Manager
Argus Health System, DST Systems Inc
03.2011 - 01.2015
Lead Account Manager/Sr. Account Manager
Argus Health System, DST Systems Inc
02.2005 - 01.2011
HR Recruiter & Representative/Client Services
DST Systems Inc
01.1992 - 01.2005
University of Missouri KC