Sarah Beth Cunningham
Summary
I effectively managed high-stress situations with professionalism, resolving conflicts and disputes while maintaining customer loyalty by empathetically addressing complaints. Skilled in handling escalated calls and customer requests, I managed on-site transactions and processed sales efficiently at Exposure Basketball events. Additionally, I negotiated and facilitated real estate transactions, advertised properties effectively, and maintained strong client relationships to encourage repeat business. With a focus on financial accuracy and vendor relations, I optimized inventory decisions and ensured confidentiality of sensitive information, providing exceptional customer service both on the phone and via email.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Team First Travel
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer requests for hotel upgrades, date adjustments, and other reservation modifications promptly and effectively.
- Managed on-site cash transactions and processed sales for paying the opt-out fee at Exposure Basketball events.
Real Estate Agent
Woodruff Realty & Auction
11.2019 - 01.2024
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
Boutique Owner
EG Boutique
08.2022 - 07.2023
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Improved customer satisfaction with personalized styling consultations and attentive service, fostering repeat business.
Office Manager
Woodruff Realty & Auction
03.2019 - 08.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- During times when agents were unavailable, I took responsibility for showing properties and maintaining files.
Education
BBA - Business Administration (Economics & Finance)
Middle Tennessee State University
Murfreesboro, TN05.2024
Associate of Science - Management
Motlow State Community College
Tullahoma, TN12.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Strong organizational skills
- Client Relationship Building
- Excellent multi-tasking ability
Timeline
Customer Service Representative
Team First Travel
03.2023 - Current
Boutique Owner
EG Boutique
08.2022 - 07.2023
Real Estate Agent
Woodruff Realty & Auction
11.2019 - 01.2024
Office Manager
Woodruff Realty & Auction
03.2019 - 08.2022
BBA - Business Administration (Economics & Finance)
Middle Tennessee State University
Associate of Science - Management
Motlow State Community College
Similar Profiles
Ryan P. BicknellRyan P. Bicknell
Resort Duty Manager at Walt Disney World Resort/ Travel TeamResort Duty Manager at Walt Disney World Resort/ Travel Team
STEVEN JEROMESTEVEN JEROME
Head Coach at Never Enough Lions AAU Travel TeamHead Coach at Never Enough Lions AAU Travel Team
Margaret McElheneyMargaret McElheney
Floor RN at OHIOHEALTH FLEX TRAVEL TEAMFloor RN at OHIOHEALTH FLEX TRAVEL TEAM