Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sarah Beth Hopkins

Henderson,NV

Summary

Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with 1 year history of superior performance in remote and in-office environments.

Overview

5
5
years of professional experience

Work History

Tech Support

Shift4 Payments
Las Vegas, NV
02.2023 - 05.2023
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Respond promptly to phone calls and resolve customer issues
  • Accurately and thoroughly document triaging, troubleshooting, escalations, and resolutions
  • Perform accurate data entry for future reference
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Tech Support

Robert Half
Las Vegas, NV
04.2022 - 12.2022
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Accurately and thoroughly document triaging, troubleshooting, escalations, and resolutions
  • Diagnose and resolve technical hardware and software issues
  • Teach clients how to use programs

Content Writer

Website Management Systems
Las Vegas, NV
08.2021 - 01.2022
  • Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
  • Taking and revising content that others have already made to assist them in presenting the information they are trying to convey more accurately
  • Tell the story of a product, service or company

Customer Service Representative

Cognizant
Las Vegas, NV
03.2020 - 08.2021
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Communicated with customers by telephone to provide information about products or services
  • Educated customers on ways to utilize technology to create a better experience
  • Accurately and thoroughly document all interactions
  • Perform accurate data entry for future reference.

Content Writer (Associate Level)

Magma Holdings
North Las Vegas, NV
08.2019 - 03.2020
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content online
  • Taking content that others have already made and edit, revise, and overhaul the information in it
  • Collaborate with others in an effort to reach the target audience the information is tailored to
  • Tell the story of a product, service or company to create a narrative that encompasses a brand, company or concept

Customer Service Representative

Las Vegas, NV
08.2018 - 08.2019


  • Call center and customer service facility designed for some of the largest brands and services in the world
  • Accurately and thoroughly document triaging, troubleshooting, escalations, and resolutions
  • Communicated with customers by telephone and in person to provide information about products or services
  • Educated customers on ways to utilize their membership, and capitalize on unique membership services they had


Education

Bachelor of Arts - English

University of Nevada - Las Vegas
Las Vegas, NV
05.2016

Skills

  • Creative Writing
  • Informational Outlines
  • Marketing Communications Expertise
  • Brand Consistency
  • Work Copywriting
  • Concept Development
  • Microsoft Office
  • Business Writing

Accomplishments

  • Increased web traffic with use of SEO in product descriptions
  • Improved Google page rank for many products with SEO and editing product descriptions

Timeline

Tech Support

Shift4 Payments
02.2023 - 05.2023

Tech Support

Robert Half
04.2022 - 12.2022

Content Writer

Website Management Systems
08.2021 - 01.2022

Customer Service Representative

Cognizant
03.2020 - 08.2021

Content Writer (Associate Level)

Magma Holdings
08.2019 - 03.2020

Customer Service Representative

08.2018 - 08.2019

Bachelor of Arts - English

University of Nevada - Las Vegas
Sarah Beth Hopkins
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