Hi, I’m
Sarah C. Mundy
Plattsburgh,NY
Summary
Experienced community services coordinator and activist, driven and personable, with a demonstrated ability to adapt to any work or social environment. Confident, empathetic, and diplomatic with professionals, colleagues, and clients. Versatile in skill, and able to remain calm and collected under pressure. Excellent interpersonal communication skills and documented ability to build and maintain relationships with clients and stakeholders.
Overview
7
years of professional experience
Work History
Legal Aid of Northeastern New York
Client Services Coordinator
03.2022 - Current
Job overview
- Conduct intakes via phone with potential clients across 11 counties and assess their legal needs
- Manage all referrals for SNAP, Homeowner Protection, STOP Domestic Violence program, and the Office for the Aging
- Ensure all client concerns and inquiries are responded to within one business day and maintain proactive, ongoing communication with colleagues and clients throughout their engagement with Legal Aid
- Document and relay client concerns and inquiries to the case handler
- Lead facilitator for Legal Aid's DEI action group meetings
North Country Food Co-Op
Bulk Department Manager
08.2018 - 09.2021
Job overview
- Coordinated communication with local and regional vendors, and managed the processing of special orders for independent store patrons.
- Worked collaboratively between departments to ensure that Co-Op standards of service were maintained.
- Oversaw product quality control and cleanliness measures.
- Handled escalated customer concerns with speed and knowledgeable support to maintain long-term loyalty.
Bob Belloni Ranch
Relief Counselor
08.2017 - 06.2018
Job overview
- Facilitated weekly group therapy sessions: designed session plans to foster positive and creative mental health strategies, coping skills, and occupational goals.
- Supervised at-risk youth in a group home setting, and adhered to a strict schedule of daily activities along with the provision of interpersonal care and support.
- Worked independently of management, practiced professional yet compassionate conduct with clients, and open communication and teamwork with co-counselors.
Education
State University of New York At Plattsburgh, Plattsburgh, NY
from Psychology 2018-2020
Skills
- Team Building
- Strong interpersonal skills
- Independent time management
- Creating/maintaining trauma-sensitive environments
- Adaptability and flexibility under pressure
- Microsoft Suite
Community Engagement
ROTA Gallery and Studios – Board of Directors
Plattsburgh, NY • 07/2010 - 09/2016
- Collaborated with cohorts to construct the ROTA mission statement and compose organizational by-laws.
- Structured and facilitated a variety of events to support and spotlight regional artists, organizers, activists, and creatives.
- Organized gallery art and music events, and coordinated communication with regional and international artists and representatives.
HOLLABACK! Plattsburgh - Coordinator
- Coordinated and performed in fundraising events to raise awareness about street harassment.
- Collaborated with local community organizations in organizing participation in regional events
Timeline
Client Services Coordinator
Legal Aid of Northeastern New York
03.2022 - Current
Bulk Department Manager
North Country Food Co-Op
08.2018 - 09.2021
Relief Counselor
Bob Belloni Ranch
08.2017 - 06.2018
State University of New York At Plattsburgh
from Psychology 2018-2020
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