Sarah Catherine King
New Orleans,LA
Summary
Developed expertise in customer relationship management and problem-solving in fast-paced environment. Honed skills include effective communication and strategic thinking, aimed at improving customer satisfaction. Looking to transition into a new role, leveraging these transferable skills.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
Kreweduoptic
09.2023 - Current
- Supervise daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Supports Director in identifying new growth opportunities and suggesting new ways of operating
- Closes interdepartmental inefficiencies through data- and anecdotal-based evidence.
- Provides timely and regular reporting to cross-functional teams to ensure optimization of organizational operations
- Conducts regular performance reviews with team members, fostering professional growth and development.
Customer Experience Specialist
Kreweduoptic
04.2021 - 10.2023
- Worked directly with the Customer Experience Manager to handle direct to consumer communication, exchange and warranty processing, reporting, and planning
- Utilized telephone, online chat, SMS, and email platforms to deliver best in class customer service.
- Assisted in developing and implementing updated processes to drive excellent customer support
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
Special Events Planner
Southern Hospitality Catering
11.2018 - 03.2021
- Worked with various clients on menu selections, budget restrictions, rental needs, coordinating logistics, and engaging with local vendors.
- Delivered exceptional customer service by addressing client's inquiries promptly and professionally before, during, and after events.
- Other job duties included the following: staffing events, developing event concepts, managing event budgets, site selection, processing payments and invoices.
Showroom Sales Associate
Perrier Party Rentals
08.2017 - 11.2018
- Assisted clients in selecting rental items best suited for their needs or upcoming events
- Assisted customers with financing options when necessary, expediting the sales process while ensuring affordability for all parties involved.
- Maintained client relationships and assisting in the operation of the showroom including design
displays
Education
Bachelor of Applied Science - Hospitality Management
University of Mississippi
Oxford, MS05.2016
Skills
- Cross-functional collaboration
- Voice of customer analysis
- Microsoft office & G Suite
- Training programs
- Data analytics
- Netsuite, Shopify, Hotwax, Gorgias, & Loop
- Creative problem solving
Timeline
Customer Experience Manager
Kreweduoptic
09.2023 - Current
Customer Experience Specialist
Kreweduoptic
04.2021 - 10.2023
Special Events Planner
Southern Hospitality Catering
11.2018 - 03.2021
Showroom Sales Associate
Perrier Party Rentals
08.2017 - 11.2018
Bachelor of Applied Science - Hospitality Management
University of Mississippi
Similar Profiles
Dante GislesonDante Gisleson
QA Analyst at Testronic LabsQA Analyst at Testronic Labs
Yasmin SilvaYasmin Silva
Bartender at Lucy's Retired Surfer's Bar and RestaurantBartender at Lucy's Retired Surfer's Bar and Restaurant
Walter RobertsonWalter Robertson
Warehouse Forklift Operator at Heiden Industries IncWarehouse Forklift Operator at Heiden Industries Inc
Parnia MobasheranParnia Mobasheran
Research Assistant (RA) at Louisiana State University Health Sciences CenterResearch Assistant (RA) at Louisiana State University Health Sciences Center
Ardina WilliamsArdina Williams
Customer Experience Manager at Housing Authority of New Orleans (HANO)Customer Experience Manager at Housing Authority of New Orleans (HANO)