Sarah Esparza
Mansfield
Summary
Detail-oriented professional with experience in engaging clients to assess individual needs. Remaining calm, polished and nonjudgmental in stressful situations. Skillful collecting, compiling and analyzing facts and resolve problems. Excellent oral and written communication skills.
Overview
2026
2026
years of professional experience
Work History
Customer Accounts Coordinator
Mouser Electronics
2021 - Current
- Develops and maintains productive work teams by coaching, training and development of staff and new hires; providing detailed guidance in a positive environment
- Responsible for maintaining and scheduling the workflow of Customer Account Reps within the Customer Accounts Department and covering for staff when they are out of the office
- Fosters a learning environment and mentors team members.
- Initiates, establishes and maintains highly effective relationships with business contacts of various cultures, and at all levels.
CASE MANAGER/QUALIFIED MENTAL HEALTH PROFESSIONAL
True Mental Health
2020 - 2021
- Travel to 5-6 client locations in Ft. Worth area daily to work with clients in community.
- Ongoing assessments and planning for client mental health needs and education.
- Educate clients about symptoms, medications, and coping strategies.
- Assist clients complete doctor appointments and discharge from hospital as needed.
- Provide on call services (after hours telephone support) on a rotating basis.
INVESTIGATOR
Department of Family and Protective Services
01.2019 - 01.2020
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations regarding the safety of children.
- Built rapport and engaged with clients to ensure all areas of concern were addressed and mitigated.
BACKGROUND INVESTIGATOR
CACI International
01.2018 - 01.2019
- Obtained background check data on characters, financial statuses and personal histories.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends and clients and documented all investigative findings for adjudicative review.
Education
BA - Interdisciplinary Studies, Social Work-Sociology
The University of Texas at Arlington
01.2014
Skills
- Relationship Development
- Accurate documenting
- Progress monitoring
- Client advocacy
- Calm in crisis situations
- Fluency of Ideas
- Communication Skills
- Problem Resolution
- Records Management
Timeline
INVESTIGATOR
Department of Family and Protective Services
01.2019 - 01.2020
BACKGROUND INVESTIGATOR
CACI International
01.2018 - 01.2019
Customer Accounts Coordinator
Mouser Electronics
2021 - Current
CASE MANAGER/QUALIFIED MENTAL HEALTH PROFESSIONAL
True Mental Health
2020 - 2021
BA - Interdisciplinary Studies, Social Work-Sociology
The University of Texas at Arlington