Sarah Grace Dzielinski
Shepherdstown,WV
Summary
Proven team player and efficient in time management, excelled at Village Crossing at Worman's Mill by enhancing resident satisfaction and maintaining high service standards under pressure. Leveraging strong multitasking abilities and cleanliness, I significantly contributed to a positive, results-driven environment without compromising service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Assistant
Village Crossing at Wormans Mill
12.2023 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking help.
- Responded to room transfers and incident reports.
- Anticipate residents needs and be mindful of preferred schedules.
- Maintained clean, safe, and well-organized patient environment.
Waitress
Village Crossing at Wormans Mill
06.2023 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive and pleasant guest experience.
- Remained calm and poised when dealing with difficult situations.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Supported needs of residents and family members who attended to specific needs.
Waitress Supervisor
Tapia's On Main
10.2019 - 12.2021
- Supervised table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by monitoring kitchen processes and communicating with chefs and servers to resolve any issues.
- Increased overall dining experience by maintaining high standards of cleanliness and organization of the restaurant.
- Supervised food presentation and plating to assure visual appeal.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Restaurant Hostess
Cinco De Mayo Mexican Restaurant
09.2018 - 08.2019
- Demonstrated multitasking skills by handling telephone calls while attending to in-person guest needs.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, to ensure efficient seating of guests.
Education
High School Diploma -
Middletown High School
Middletown, MD05.2019
Skills
- Time Management
- Team Player
- Cleanliness
- Memory retention
- Order Accuracy
- Sales Promotion
Accomplishments
Achieved 3 awards including First Responder Award, Exercise
common sense, and Team of the month June 2024.
Certification
CPR certified
Languages
American sign language
Limited Working
Timeline
Resident Assistant
Village Crossing at Wormans Mill
12.2023 - Current
Waitress
Village Crossing at Wormans Mill
06.2023 - 03.2024
Waitress Supervisor
Tapia's On Main
10.2019 - 12.2021
Restaurant Hostess
Cinco De Mayo Mexican Restaurant
09.2018 - 08.2019
High School Diploma -
Middletown High School
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