SARAHI A SILVA
Bakersfield
Summary
Motivated Subrogation Representative, knowledgeable in personal auto losses and damages. Negotiates resolutions of all claims with an emphasis on fairness and thoroughness. Trustworthy and dependable.
Dynamic individual with hands-on experience in not just auto, total loss, casualty liability and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Subrogation Auto Support III
Capital Insurance Group
10.2015 - Current
- Evaluate all evidence with the ultimate goal of recovering monies.
- Effectively utilize diary system to properly manage over 500 claim files.
- Successfully manage a high-volume of inbound and outbound customer calls. Utilize resources such as ISO, web searches, and social media to investigate involved parties.
- Accurately document, research and recovery efforts.
- Manage high call volume with tact and professionalism.
- Negotiate and efficiently work with adverse carriers to recover monies.
- Properly evaluate all claims for possible Arbitration submission to recover additional monies.
- Provide accurate training
- Analyzed subrogation claims to determine liability and recover costs efficiently.
- Collaborated with legal teams to facilitate resolution of complex claims disputes.
- Mentored junior staff on best practices in subrogation processes and compliance standards.
- Assisted in the development of departmental goals and objectives aimed at increasing overall productivity and efficiency within the subrogation team.
- Assisted management in identifying areas for improvement within the department, leading to ongoing enhancements in processes and procedures.
- Trained new hires on company procedures and best practices, ensuring a smooth transition into their roles as Subrogation Claims Representatives.
Total Loss Claims Representative
Capital Insurance Group
11.2013 - 10.2015
- First party and 3rd Party total loss claim handling/adjusting.
- Evaluate all evidence with the ultimate goal of creating positive outcome for client's claims.
- Effectively manage a high-volume of inbound and outbound customer calls. Accurately complete total loss DMV documents.
- Accurately document, research and resolve customer service issues.
- Manage high call volume with tact and professionalism.
- Evaluation of vehicle condition/mileage/value.
- Provide quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.
Claim Service Representative 1
Capital Insurance Group
06.2012 - 11.2013
- First party claim handling/adjusting.
- Manage high call volume with tact and professionalism.
- Effectively manage a high-volume of inbound and outbound customer calls.
- Take effective statements from insureds
- Ability to investigate, analyze, evaluate, and asses coverage in seJling of claims.
- Provide all available coverages to insureds
- Accurately review estimate and photos for first party claims
- Effectively communicate with team members, clients, agents, aJorneys, Independent Appraisers, other insurance carriers, and body shops.
- Collaborate with fellow team members to manage large volume of claims.
Education
Bachelor of Arts - Criminal Justice
California State University
Bakersfield, CA03.2012
Associate of Arts - Administration of Justice
West Los Angeles College
Culver City, CA12.2007
High School Diploma - undefined
Hawthorne High School
Hawthorne, CA06.2004
Skills
- Insurance policy coverage knowledge
- Customer service-oriented
- Time management and organization
- Skilled multi-tasker
- Automobile claim handling
- Highly motivated
- Friendly, positive attitude
- Teamwork and collaboration
- Dependable and responsible
- Attention to detail
- Critical thinking
- Active listening
- Verbal communication
Languages
Spanish
Native or Bilingual
Timeline
Subrogation Auto Support III
Capital Insurance Group
10.2015 - Current
Total Loss Claims Representative
Capital Insurance Group
11.2013 - 10.2015
Claim Service Representative 1
Capital Insurance Group
06.2012 - 11.2013
Associate of Arts - Administration of Justice
West Los Angeles College
High School Diploma - undefined
Hawthorne High School
Bachelor of Arts - Criminal Justice
California State University