Sarahi Batista
Tacoma,WA
Summary
Motivated and determined employee. Capable of adapting to any work environment. Due to past jobs experiences I offer exceptional communication, organizational and creative skills combined with industrious, personable and leadership nature. Authorized to work in the US for any employer
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Call Center Supervisor
Aerotek Onsite At Nintendo Of America
Redmond, WA
04.2021 - Current
- Promoted from Customer Service Call Center Representative to Customer Service Call Center Supervisor on June, 2022.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Mentored staff on operating procedures and company services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Mentored new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Updated account information to maintain customer records.
- Addressed escalated customer service issues sent from service teams to save customer relationships.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer comments and questions via LiveChat during shifts.
- Placed outbound customer service or customer satisfaction calls to follow up on issues
Account Executive & Sales Supervisor
Andrulonis Media
Fayetteville, NC
04.2020 - 02.2021
- Acquired new business and drove revenue streams by providing cutting-edge services to clients
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service
- Oversaw production of advertising copy, including preparing scripts, reviewing proofs and editing layouts
- Updated account plans based on changing markets, customer conditions and competitor activity
- Contacted customers about account or information issues, alerting clients of changes for excellent customer service
- Developed relationships with 30+ clients and provided individualized customer service to maintain longevity of accounts
- Identified and achieved standards and expectations consistently exceeding monthly sales goals
- Scheduled appointments & presentations
- Develop strategic marketing plans for my clients
- Inside and Outside Sales
- Planned and Managed Live Events
- Trained, coached, and mentored new team members
- Supervised successful by conveying project information consistently, quickly resolving issues, and delivering constructive feedback
- Worked closely with my team members on achieving tasks and goals
- Highly familiar with Radio CRM software
- Created and optimized seasonal client pitches to close service gaps, meet client needs and boost revenue by 100% in 10 months
- Negotiated contracts, closed agreements and supported sales team in new product launches
- Managed budget forecasting, goal setting and performance reporting for all accounts.
Team Captain
NC
Raleigh, NC
01.2020 - 04.2020
- Worked closely with my team members on achieving tasks and goals
- Trained, coached and mentored new team members
- Maintained high level of morale and team-work on production floor through frequent communication with multiple employee
- Supervised successful by conveying project information consistently, quickly resolving issues and delivering constructive feedback
- Memorize and followed a script to communicate effectively and passionately while educating potential registrants
- Execute a step-by-step process for gathering petition signatures and registering voters
- Maintain a positive and engaging demeanor at all times
Marketing Manager & BDC Agent
Sell Your Car Today LLC
Fayetteville, NC
08.2019 - 01.2020
- Manage the company's social media accounts
- Handle inbound and outbound calls
- Handle and follow up with leads/ inquiries
- Respond to emails and chats
- Resolve customer problems and provide the best solutions
- Schedule appointments for customers; set up meetings with sponsors and advertisers
- Work with internet sales and walk-in customers
- Highly familiar with Microsoft Office, CRM software and Photoshop
Brand Ambassador Supervisor
Stereograph Advertising Agency
San Juan, PR
09.2016 - 06.2019
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer objectives
- Maintained a high level of morale and team-work on production floor through frequent communication with multiple employees
- Supervised successful by conveying project information consistently, quickly resolving issues and delivering constructive feedback
- Established and enforced clear goals to keep all employees on the same level and working collaboratively
- Trained, developed, and supervised employees
Education
Bachelor's - Business Administration; Entrepreneurship and Management
Inter American University of Puerto Rico
08.2018 - Current
Skills
ManagementAccount Management
Flexible and Adaptable
Active Listening
Performance improvement
Quality control
Problem solving
Time Management
Sales
MS Office
Marketing
Fluently Bilingual
CRM Software
Social Media Management
Web Design
Business Development
Adobe Photoshop
Adobe Illustrator
Adobe InDesign
Computer Networking
Blogging
Branding
Web Development
Timeline
Customer Service Call Center Supervisor
Aerotek Onsite At Nintendo Of America
04.2021 - Current
Account Executive & Sales Supervisor
Andrulonis Media
04.2020 - 02.2021
Team Captain
NC
01.2020 - 04.2020
Marketing Manager & BDC Agent
Sell Your Car Today LLC
08.2019 - 01.2020
Bachelor's - Business Administration; Entrepreneurship and Management
Inter American University of Puerto Rico
08.2018 - Current
Brand Ambassador Supervisor
Stereograph Advertising Agency
09.2016 - 06.2019