Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Sarahi Hernandez

Gainesville,GA

Summary

Dedicated professional with a proven track record in resolving customer inquiries and enhancing team collaboration. Skilled in managing high volumes of inquiries and administrative tasks efficiently. Expertise in communication, data entry, and appointment scheduling to optimize operational processes. Strong problem-solving abilities and adaptability contribute to positive outcomes for clients and colleagues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Receptionist

Milton Martin Toyota
Gainesville, GA
08.2022 - Current
  • Greeted and directed walk-in customers to appropriate departments with professionalism.
  • Answered incoming calls, transferring to relevant departments and taking messages as necessary.
  • Assisted sales team by entering customer information into CRM and printing required documents.
  • Completed dealer transfer paperwork promptly to ensure efficient operations.
  • Input and assembled all keys for new Toyota inventory, maintaining organization.
  • Generated weekly reports for management team to support decision-making processes.

Cashier

Lowe's
Gainesville, GA
06.2021 - 08.2022
  • Delivered exceptional customer service across various channels, including phone sales and order processing.
  • Answered customer inquiries to resolve issues and provide information promptly.
  • Processed orders, deliveries, and loading tickets efficiently to ensure accurate fulfillment.
  • Loaded customer merchandise for delivery, maintaining adherence to safety protocols.
  • Restocked merchandise regularly to optimize inventory levels and enhance product availability.

Team Member

Chick-fil-A
Gainesville, GA
06.2020 - 06.2021
  • Demonstrated commitment to excellence by delivering exceptional guest experiences.
  • Exhibited strong multitasking abilities in fast-paced environments.
  • Employed urgency to meet tight deadlines while maintaining quality service.
  • Cultivated relationships through servant leadership and team-oriented collaboration.
  • Proactively identified and resolved problems to enhance operational efficiency.

Host

Olive Garden
Gainesville, GA
01.2020 - 06.2020
  • Cultivated teamwork and communication skills to enhance guest experiences.
  • Fostered a welcoming environment for all guests.
  • Invested in the development of team members to improve overall performance.
  • Demonstrated proactive approach to addressing guest needs and concerns.
  • Emphasized pride in restaurant operations to boost staff morale.

Team Member

McDonald's
Gainesville, GA
11.2018 - 08.2019
  • Greeted customers warmly to create a welcoming atmosphere.
  • Accurately took food orders, minimizing errors.
  • Collaborated with crew and management to achieve shift targets.
  • Maintained restaurant cleanliness to enhance customer experience.
  • Ensured items remained well-stocked for efficient service.
  • Resolved customer issues based on feedback from questionnaires.

Education

Associate of Applied Science - Emergency Management

Lanier Technical College
Oakwood, GA
05-2024

Accelerated Phlebotomy Technician

Lanier Technical College
Oakwood, GA

Skills

  • Bilingual (Spanish and English)
  • Multitasking
  • Time management
  • Customer service
  • Phone handling
  • Effective communication

Affiliations

Track and Field , Latino Knights of Service and FCCLA

2017 to 2021

● Constructed hardship in setting goals and multi tasking

● Participate in workshops and fundraising activities

● Attend all club meetings

UNG Upward Bound Program

2017 to 2021

● Time management

● Attention to my coordinator

● Future references to a pathway

● Participation

Timeline

Receptionist

Milton Martin Toyota
08.2022 - Current

Cashier

Lowe's
06.2021 - 08.2022

Team Member

Chick-fil-A
06.2020 - 06.2021

Host

Olive Garden
01.2020 - 06.2020

Team Member

McDonald's
11.2018 - 08.2019

Associate of Applied Science - Emergency Management

Lanier Technical College

Accelerated Phlebotomy Technician

Lanier Technical College

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