Umer Mughal
Dacula,GA
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking employee enthusiastic about learning Finance and product knowledge field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Specialist
Milton Martin Toyota
09.2023 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Sales Specialist
Beaver Toyota Of Cumming
06.2019 - 08.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Interacted with approximately 3 customers daily to provide personalized product guidance, resolve issues and open new accounts.
Sales Specialist
Sutherlin Nissan Mall Of Georgia
03.2014 - 06.2019
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace.
Sales Associate
American Signature Furniture
01.2012 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Finance
Georgia Perimeter College
Decatur, GAHigh School Diploma -
Berkmar High School
Lilburn, GA05.1997
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Sales expertise
- Sales Presentations
- Sales Training
- Objection handling
- Inventory Maintenance
- Inquiry Handling
- Closing Techniques
- Fluent in Urdu
Accomplishments
- Managed 15 to 20 opportunities per month.
- Resolved product issue through consumer testing.
- Achieved Toyota PROS for 2022 year.
- Achieved Excellence award form Nissan Corp.
Certification
MAADA Sales Course Certified.
Basic carpentry
I take time out from being a husband, A father and a son to learn a new talent that teaches me patience and knowledge. Creating small things by hand and trying new tools give me great satisfaction. Very therapeutic for the mind and body. I have successfully created several small projects including storage box, Chairs and planters.
Languages
Armenian
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Sales Specialist
Milton Martin Toyota
09.2023 - Current
Sales Specialist
Beaver Toyota Of Cumming
06.2019 - 08.2023
Sales Specialist
Sutherlin Nissan Mall Of Georgia
03.2014 - 06.2019
Sales Associate
American Signature Furniture
01.2012 - 02.2014
No Degree - Finance
Georgia Perimeter College
High School Diploma -
Berkmar High School
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