Sarahie Hidalgo
Fort Worth,TX
Summary
Results-driven operations and supply chain leader with over four years of experience managing high-volume transportation and dispatch operations in fast-paced logistics environments. Expertise in optimizing end-to-end workflows, enhancing service performance, and driving operational efficiency through data-driven decision-making and cross-functional collaboration. Skilled in managing carrier relationships, analyzing transportation metrics, and implementing process improvements that boost load utilization and on-time delivery. Bilingual in English and Spanish, with a strong background in team coordination, workforce planning, and incident management. Consistently delivers results under pressure while effectively leading diverse teams across all organizational levels.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatch Specialist
United Parcel Service
09.2020 - Current
- Supervise and coordinated transportation operations across multiple carriers, ensuring timely load coverage and consistent service performance.
- Partnered with third-party logistics providers (3PLs) to manage load tendering, track shipment status, and maintain communication across the network.
- Optimized route planning, trailer utilization, and workforce allocation using (TMS, TFCS, SADE, GTS), improving overall load efficiency and service performance.
- Generated daily reports on load tracking, service performance, and operational gaps to support decision-making.
- Analyzed dispatch data, load plans, and volume forecasts to optimize staffing, routing, and trailer utilization.
- Collaborated with operations and dispatch teams to ensure proper equipment flow and route efficiency.
- Investigated and resolved transportation issues by identifying root causes and coordinating solutions with carriers and internal teams.
- Maintained detailed records of carrier interactions, service issues, and resolutions for compliance and reporting.
- Monitored carrier performance and service levels to ensure reliability and adherence to company standards.
Sales Manager
T-Mobile, Custom Wireless
05.2015 - 05.2020
- Trained new hires on product knowledge, sales techniques, POS systems, and company policies.
- Led daily sales floor operations, ensuring team members met sales goals for activations, upgrades, accessories, and device protection plans.
- Monitored individual and store performance metrics, providing coaching to improve conversion rates and KPIs.
- Resolved escalated customer concerns and provided solutions regarding billing, device issues, and service plans.
- Implemented visual merchandising standards to optimize product placement and increase accessory sales.
- Managed inventory levels, conducted weekly audits, and submitted reports to prevent shrinkage.
- Prepared and delivered weekly sales reports to district management, highlighting performance trends and opportunities for growth.
- Promoted new devices, plans, and promotions by organizing team briefings and ensuring staff product readiness.
- Assisted with recruiting, interviewing, and onboarding new team members to support store growth.
- Organized team sales contests and motivational initiatives to drive engagement and productivity.
- Built and maintained strong community relationships to enhance foot traffic and brand visibility.
- Supported multi-store operations when needed by covering shifts, coaching teams, or assisting neighboring locations.
Telemarketing
Hairdreams Inc.
02.2018 - 10.2018
- Obtain customer information such as name, address, payment method and enter orders into computer.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards & lists purchase from other organizations.
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Explain products or services and prices and answer questions from customers.
Secretary
New Era Tax & Accounting
03.2014 - 04.2015
- Typing accurately, preparing and maintaining accounting documents and records.
- Daily enter key data of financial transactions in database.
- Inform management and compile reports/summaries on activity areas.
- Research, track and restore accounting or documentation problems and discrepancies.
- Responsible for scheduling and crew deadlines.
- Preparing bank deposits, general ledger postings and statements.
Education
Associate of Science - Business Administration
Colorado Technical University
01-2026
High School - undefined
Reseda High School
CA06-2015
Skills
- Transportation Coordination
- Load Tracking & Shipment Visibility
- Transportation Management Systems (TMS – GTS, Workday)
- Supply Chain Operations
- 3PL & Carrier Management
- Cross-Functional Leadership
- Excel Reporting & Data Analysis
- Performance Metrics & KPI Analysis
- Problem Resolution & Incident Management
- Bilingual (English & Spanish)
Certification
- DOT Certification, Active
- Commercial Learners Permit, Active
Timeline
Dispatch Specialist
United Parcel Service
09.2020 - Current
Telemarketing
Hairdreams Inc.
02.2018 - 10.2018
Sales Manager
T-Mobile, Custom Wireless
05.2015 - 05.2020
Secretary
New Era Tax & Accounting
03.2014 - 04.2015
High School - undefined
Reseda High School
Associate of Science - Business Administration
Colorado Technical University