Sarah “K” Bonnette
Baltimore,MD
Summary
Seasoned hospitality professional and dynamic business owner with a proven track record in client retention and interpersonal communication, exemplified during tenure at Scossa Restaurant. Excels in social media, known for creativity, adaptability, and fostering loyal customer relationships through exceptional service and attention to detail.
Overview
9
9
years of professional experience
Work History
Server
HERSH'S
03.2025 - Current
- Regularly received wine trainings as well as quizzes on menu items.
- Stayed up to date on frequent menu changes.
- Trained incoming employees with care and precision.
- Navigated a fast-paced environment with ease.
- Regularly worked sections switching between two floors with minimal errors.
- Maintained a high level of attention to detail.
Server
Scossa Restaurant
05.2021 - 03.2025
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lash Artist
Self-employed
09.2023 - 02.2025
- Consulted with clients to understand desired look and discuss available lash options.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Developed loyal following of clients by providing high-quality services.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Maintained consistent and engaging social media presence.
Barista
Rise Up Coffee Roasters
08.2020 - 05.2021
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Server
Iron Rooster
08.2018 - 03.2020
- Earned promotion as a paid trainer tasked with onboarding new hires, and helping them navigate the workplace.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Navigated a high volume, fast paced work environment with minimal mistakes on a regular basis.
Server/Kitchen Expeditor
Mcgarvey's
07.2017 - 08.2018
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained composure and work quality while under stress.
Education
High School Diploma -
Easton High School
Easton, MD05.2017
Skills
- Interpersonal communication
- Adaptability and flexibility
- Problem-solving
- Client retention
- Attention to detail
- Creativity and originality
- Multitasking Abilities
- Social Media
- Trend Monitoring
Timeline
Server
HERSH'S
03.2025 - Current
Lash Artist
Self-employed
09.2023 - 02.2025
Server
Scossa Restaurant
05.2021 - 03.2025
Barista
Rise Up Coffee Roasters
08.2020 - 05.2021
Server
Iron Rooster
08.2018 - 03.2020
Server/Kitchen Expeditor
Mcgarvey's
07.2017 - 08.2018
High School Diploma -
Easton High School