Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Sarah Mae McCullough

Customer Focus Specialist
Cleveland,Ohio

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Pro Account Sales Associate

The Home Depot Inc
10.2023 - 09.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Office/Project Management

24KT Construction, LLC
09.2020 - 03.2022
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Prepared and charted data and metrics for detailed status reports.
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.

CSR Receiving Manager

Terminal Warehouse Inc.
12.2017 - 03.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Office Assistant/Housekeeper

Maids In America
09.2013 - 12.2017
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

REO Special Projects Coordinator

Safeguard Properties
01.2013 - 09.2013
  • Delivered high-impact results by skillfully guiding projects through all stages of planning, development, and implementation.
  • Conducted research and gathered key information for use in upcoming project planning.
  • Developed comprehensive project plans, outlining objectives, milestones, deadlines, and resource requirements.
  • Coordinated cross-functional teams for successful project completion, fostering collaboration and teamwork.

Special Projects Coordinator (Medicaid Billing)

Fresenius Medical
05.2012 - 12.2012
  • Delivered high-impact results by skillfully guiding projects through all stages of planning, development, and implementation.
  • Conducted research and gathered key information for use in upcoming project planning.
  • Coordinated cross-functional teams for successful project completion, fostering collaboration and teamwork.
  • Developed comprehensive project plans, outlining objectives, milestones, deadlines, and resource requirements.

Education

Associate of Applied Science - Business Information Systems

Remington College
Cleveland, OH

Skills

  • Energetic self starter
  • Excellent Customer service skills
  • Retail store operations
  • Multi-tasking strength
  • Account/Project management
  • Teamwork leadership and development
  • Inventory control
  • Time management
  • Customer relationship management (CRM) software
  • Policy and procedure adherence
  • Relationship building
  • Operations management

Quote

Old ways wont open New doors!
Anonymous

Timeline

Pro Account Sales Associate

The Home Depot Inc
10.2023 - 09.2024

Office/Project Management

24KT Construction, LLC
09.2020 - 03.2022

CSR Receiving Manager

Terminal Warehouse Inc.
12.2017 - 03.2020

Office Assistant/Housekeeper

Maids In America
09.2013 - 12.2017

REO Special Projects Coordinator

Safeguard Properties
01.2013 - 09.2013

Special Projects Coordinator (Medicaid Billing)

Fresenius Medical
05.2012 - 12.2012

Associate of Applied Science - Business Information Systems

Remington College

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Sarah Mae McCulloughCustomer Focus Specialist