Melissa McGee Porter
Huntley,Illinois
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
34
34
years of professional experience
Work History
PRO Account Sales Associate
Home Depot
Carpentersville, IL
04.2003 - Current
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed orders and organized product deliveries to meet customer timetables.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
Inflight Associate
United Airlnes
Elk Grove Village, IL
04.1993 - 09.1996
- Managed accurate and efficient unit paperwork and current personnel files.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement
Interior Design Consultant
Marshall Fields
Schaumburg,IL
01.1989 - 12.1994
- Participated in furniture selection and documentation of specifications.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections, and textile presentations.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Defined space requirements from schematic design to construction phase and installation.
- Communicated product information, installation methods and product upgrade options.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Collaborated with contractors and suppliers for smooth execution of design plans.
- Oversaw installation of finishes, furniture and other design elements to control final product.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
- Led interior design across conceptual, schematic, design development, and construction document phases.
Education
Interior Design
Harper
Palatine, ILSkills
- Social Perceptiveness
- Guest Relations
- Promotional Planning
- Event Promotion
- Customer Service
- Customer Needs Assessments
- Customer Interaction
- Guest Assistance
- Team Management
Timeline
PRO Account Sales Associate
Home Depot
04.2003 - Current
Inflight Associate
United Airlnes
04.1993 - 09.1996
Interior Design Consultant
Marshall Fields
01.1989 - 12.1994
Interior Design
Harper