Thomas Furman
Saginaw
Summary
Team leader with a proactive approach to driving sales and delivering an excellent customer experience. Highly articulate communicator with a genuine enthusiasm for engaging customers and promoting products.
Forward thinking and consistently seeking opportunities to achieve goals and grow customer loyalty. Natural outgoing team member who thrives in dynamic retail environments and is always striving to exceed expectations. A supportive leader who understands the big picture with a solid work ethic that ensures tasks are completed quickly and without error.
Overview
24
24
years of professional experience
Work History
Pro Account Sales Associate
Home Depot
07.2023 - 10.2025
- Developed and maintained relationships with key professional customers to drive sales and loyalty
- Identified and pursued new business opportunities within the professional market segment
- Provided high-level customer service and product expertise to meet the specific needs of professional clients
- Collaborated with internal teams to ensure accurate and timely order fulfillment for professional accounts
- Regularly exceeded sales targets by effectively presenting product solutions and negotiating contracts with professional clients
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
Appliance Sales Specialist
Home Depot
04.2016 - 07.2023
- Ranked in the top 3 specialists in the region for 4 years straight while in a bottom 10% sales volume store
- Relayed information regarding current store promotions, sales and special events to customers.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
Quality Control Leader
Hemlock Semiconductor
10.2006 - 01.2016
- Led a team of quality control specialists in conducting audits and inspections to identify and address any deviations from quality standards
- Mentored and coached quality control team members to enhance their skills and knowledge, resulting in improved team performance and motivation.
- Collaborated with cross-functional teams to establish quality control standards and best practices, ensuring compliance with industry regulations.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Established and tracked quality department goals and objectives.
- Inspected products and worker progress throughout production.
- Reported production malfunctions to managers and production supervisors.
Store Director
Value City Department Store
01.2002 - 09.2006
- Analyzed operating and financial statements for profitability ratios.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Education
Diploma - Business management
Lane Technical High School
Chicago, IL06.1983
Skills
- Multi-tasking
- Team player
- Conflict management,
- Patience and dedication
- Exceptional customer service
- Price quote preparation
- Client account management
- Retail merchandising expertise
Timeline
Pro Account Sales Associate
Home Depot
07.2023 - 10.2025
Appliance Sales Specialist
Home Depot
04.2016 - 07.2023
Quality Control Leader
Hemlock Semiconductor
10.2006 - 01.2016
Store Director
Value City Department Store
01.2002 - 09.2006
Diploma - Business management
Lane Technical High School