Angelica Ramirez
Friendswood,TX
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
10
10
years of professional experience
Work History
Pro Account Sales Associate
Home Depot
07.2023 - Current
- Assist Customers: Greet and engage with customers to assess their needs and provide assistance.
- Product Recommendations: Recommend products and services to customers, guiding them in their purchasing decisions.
- Sales and Merchandising: Participate in sales activities, cross merchandise, and maintain a clean and organized store environment.
- Training and Development: Receive training related to the department and participate in ongoing training programs.
- Customer Service: Ensure a positive shopping experience by addressing customer complaints and providing solutions.
For more detailed information, you can refer to the official Home Depot job description.
Department Supervisor
Home Depot
05.2019 - 03.2024
- Facilitated communication between management, staff, and customers.
- Evaluated current systems and identified opportunities for streamlining processes.
- Provided coaching and mentoring support to team members.
- Ensured compliance with all safety regulations across the department.
- Resolved customer complaints in a timely manner.
- Established goals for each team member and monitored progress towards those objectives.
Medical
BillSmart LLC
12.2015 - 06.2019
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients into practice management software program accurately entering demographic information.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
Medical Insurance Billing
Texas School of Business
Houston, TX12-2011
High School Diploma -
Pearland High School
Pearland, TX06-2006
Skills
- Lead Development
- Customer Service
- Client Relations
- Leads Prospecting
- Multi-tasking mastery
- Staff Supervision
- Inventory Management
- Problem-Solving
- Microsoft Office
- Computer Skills
- Flexible and Adaptable
Education and Training
other,other
Languages
Spanish
Professional Working
Timeline
Pro Account Sales Associate
Home Depot
07.2023 - Current
Department Supervisor
Home Depot
05.2019 - 03.2024
Medical
BillSmart LLC
12.2015 - 06.2019
High School Diploma -
Pearland High School
Medical Insurance Billing
Texas School of Business