Sarah N. Villar
Green Cove Springs,FL
Summary
Goal-oriented Human Resources Specialist with 22 years of experience in training protocol development and policy implementation. Strong focus on supporting cross-functional teams to increase customer satisfaction through seamless integration and process improvements. Expert ability to adapt to changing environments and requirements, controlling costs, and managing remote staff. Analytical problem solver with demonstrated ability to lead teams and meet critical deadlines.
Overview
22
22
years of professional experience
Work History
Guest Teacher
St. Johns County School District
2021.10 - Current
- Filled in for ill, vacationing or serving classroom teachers faced with jury duty or other demands.
- Answered questions from students regarding instruction material.
- Promoted positive learning environment in classrooms for students in grades K-12.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Senior Operations Manager
US Navy
2019.05 - 2022.06
- Subject Matter Expert sought out by internal and external stakeholders in developing and implementing processes that facilitated execution of all training and operational requirements for 68 multi-national organizations.
- Oversaw correspondence, memos, policy documents, and responses to inquiries, complaints and issues that arose from internal survey systems.
- Organized and reported financial information to document payment histories and assist with forecasting future budget requirements. Oversaw financial accounting for travel budget that exceeded $3M annually. Audited pay and benefits reports weekly.
- Evaluated office processes, making suggestions to improve efficiency utilizing lean tools and concepts.
- Volunteered to assist with special projects and additional tasks across multiple organizations and departments.
- Processed employee claims involving performance issues and harassment as well as provided training on Navy's equal opportunity and sexual harassment policies.
Senior Human Resources Regional Manager
US Navy
2015.06 - 2019.05
- Led 47 personnel located in three southeast Florida, Virgin Islands, and Puerto Rico offices in assessment, placement, and onboarding of personnel applying for positions in Navy special programs and standard enlistment.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and new accessions protocols.
- Partnered with senior leadership to establish and develop recruiting and job classification policies and procedures resulting in zero missed monthly and annual goals. Awarded for best practices and goal attainment three consecutive years.
Customer Service Manager
US Navy
2001.07 - 2015.05
- Led team of personnel in resolving customer complaints while prioritizing satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Coordinated resolutions for approximately 150 daily customer inquiries while consistently achieving performance targets.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Master Training Specialist
US Navy
Atlanta, GABachelor of Science - Business Administration
Trident University
California07.2021
Skills
- Compensation and Benefits
- Coaching and Training
- Customer Relations
- Relationship Building
- Certified Six Sigma Green Belt
- Certified Sensitive Security Information professional
Timeline
Guest Teacher
St. Johns County School District
2021.10 - Current
Senior Operations Manager
US Navy
2019.05 - 2022.06
Senior Human Resources Regional Manager
US Navy
2015.06 - 2019.05
Customer Service Manager
US Navy
2001.07 - 2015.05
Master Training Specialist
US Navy
Bachelor of Science - Business Administration
Trident University
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