SARAH PAI
Wesley Chapel,FL
Summary
Insurance Professional with 4+ years of P&C insurance, sales, service, and member relationship experience. Skilled in inbound member support, needs-based sales, underwriting fundamentals, complex quoting, billing, and escalated issue resolution. Known for empathy, accuracy, regulatory compliance, and mentoring peers. Experienced in multi-system navigation, coaching, and delivering high-quality member experiences.
Overview
11
11
years of professional experience
Work History
Insurance Professional III – Service & Deepening
USAA
07.2023 - Current
- Manage high-volume inbound calls, emails, and member contacts while maintaining compliance and accuracy.
- Deliver complex quotes, bind new business, process billing inquiries, and support underwriting decisions across multiple licensed states.
- Provide empathetic member support by assessing needs, identifying protection gaps, and offering tailored insurance solutions.
- Navigate multiple internal systems to ensure accurate documentation and successful member outcomes.
- Build rapport with members and families to strengthen long-term retention and satisfaction.
- Support risk and compliance procedures with precise documentation and regulatory adherence.
Legal Assistant II
Circuit Court
09.2022 - 04.2023
- Scheduled and managed depositions for attorneys while preparing case materials prior to trial.
- Coordinated subpoenas, victim/witness communication, and discovery distribution under strict deadlines.
- Administered daily court dockets, managed physical and electronic mail, and ensured policy compliance.
- Delivered professional communication and collaboration with internal staff and external agencies.
Marketing Supervisor
Caesars Entertainment
07.2018 - 05.2022
- Led execution of charter air/bus programs and provided leadership across three properties overseeing 21 employees.
- Built and maintained strong relationships with 100+ independent agents and partners.
- Tracked telemarketing performance, analyzed productivity, and reported results to senior leadership.
- Delivered member-focused hospitality, approved comps within guidelines, and resolved escalated guest issues.
- Provided coaching, disciplinary guidance, and training to improve team success and customer satisfaction.
PSE Clerk
United States Postal Service
07.2017 - 07.2018
- Sorted and processed high-volume mail, operated under time-sensitive conditions, and supported distribution teams.
Casino Host
Pala Casino Spa & Resort
05.2015 - 09.2016
- Assessed player activity using CDC systems and issued comps based on rated loss.
- Resolved discrepancies for table and slot players while providing bilingual support (Korean).
- Coordinated hotel accommodations and cross-department events to enhance member loyalty.
Education
High School Diploma - undefined
Scripps Ranch High School
San Diego, CASkills
- Personal Lines Insurance (P&C)
- Needs-Based Sales
- Escalation Management
- Coaching & Peer Support
- Member Relationship Expansion
- Compliance & Risk Awareness
- Billing & Underwriting Fundamentals
- Multi-System Navigation
- High-Volume Contact Handling
- Training Support
- Time Management
Timeline
Insurance Professional III – Service & Deepening
USAA
07.2023 - Current
Legal Assistant II
Circuit Court
09.2022 - 04.2023
Marketing Supervisor
Caesars Entertainment
07.2018 - 05.2022
PSE Clerk
United States Postal Service
07.2017 - 07.2018
Casino Host
Pala Casino Spa & Resort
05.2015 - 09.2016
High School Diploma - undefined
Scripps Ranch High School