Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SARAH R. HOCKENBERRY

Derby,Kansas

Summary

Dynamic Advanced Medical Support Assistant with extensive experience at Robert J. Dole VA Medical Center, excelling in patient communication and electronic health record management. Proven ability to ensure HIPAA compliance and enhance patient scheduling efficiency, contributing to improved care delivery and operational excellence. Skilled in conflict resolution and adept with Cerner and CHCS systems.

Overview

9
9
years of professional experience

Work History

ADVANCED MEDICAL SUPPORT ASSISTANT

Robert J. Dole VA Medical Center
Wichita, Kansas
09.2023 - Current
  • Ensures that hardcopy medical documentation is electronically transferred for clarity and readability prior to acceptance into the permanent record.
  • Maintains accurate patient medical history, medications, test results, and other pertinent information in the electronic health record system.
  • Assists with the scheduling of patient appointments and follow-up visits.
  • Verifies patient insurance coverage for services rendered at the facility.
  • Attend staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
  • Ensures compliance with HIPAA regulations related to the protection of confidential patient information.
  • Updates patient information to maintain current records.
  • Schedules consultation appointments for new patient care.
  • Schedules appointments via telemedicine or phone, as acceptable to the patient.
  • Relays messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
  • Secures patient information and maintains patient confidence by completing and safeguarding medical records.

MEDICAL READINESS NCOIC

Kansas Air National Guard
McConnell Air Force Base, Kansas
12.2018 - 02.2024
  • Oversaw unit mission capability alignment and training assurance.
  • Facilitated and reported unit readiness abilities to the Department of the Air Force monthly.
  • Responsible for scheduling and documentation of essential training coursework for assigned unit members.
  • Assisted as point of contact liaison during Unit Effectiveness Inspection.
  • Assisted with the implantation of annual unit training schedule, to include all Air Force required training objectives.
  • Ensured unit procedure and documentation compliancy with Air Force/Department of Defense Instruction.

MEDICAL SUPPORT ASSISTANT

Robert J. Dole VA Medical Center
Wichita, Kansas
10.2021 - 09.2023
  • Prompt scheduling, canceling, or re-scheduling of medical appointments as requested by patient or provider.
  • Verifying and updating demographics and/or insurance information upon patient arrival.
  • Monitoring patient and clinic progression through multiple electronic modules.
  • Exceptional communication with internal and external customers, via electronically, by phone, in person, and in writing.
  • Utilization of multiple electronic systems to facilitate patient scheduling management, prevention of overbooking, care in the community collaborations, and virtual scheduling modules.
  • Understanding, correct application of policies and procedures associated with coordinated patient care delivery and/or care in the community operational activities.

ADMINISTRATIVE II

BG Products, Inc.
Wichita, Kansas
12.2018 - 02.2021
  • Expert administrative customer care and support.
  • Effective communication with clients electronically, in person, and telephone.
  • Prepared documentation and executed electronic archival not limited to invoicing, patents, and legal settlement documentation.
  • Participated in special projects such as system implementations or policy reviews as assigned.
  • Wrote reports, authored articles and organized supporting documentation.
  • Inventoried, monitored, maintained and ordered office supplies as required.

HEALTH SERVICES TECHNICIAN

Kansas Air National Guard
McConnell Air Force Base, Kansas
08.2016 - 12.2018
  • Electronically schedule patient appointments for six available in-house providers and three clinics.
  • Responsible for the proper conversion of paper-to- electronic transfer of medical records for over 1,000 Kansas Air Guard members.
  • Assists in the training of implemented federal policy regarding patient health records to electronic format.
  • Research, reviews and corresponds patient records prior to release for provider review.
  • Direct communication with on-site providers in patient progress and treatment objectives.

Education

Health Services Technician - Health Administration

Community College of The Air Force
Fort Sam Houston
05.2018

Certified Nursing Assistant - Health Aide

Front Range Community College
Westminster, CO
05.2014

Some College (No Degree) - General Studies

University of Northern Colorado
Greeley, CO

High School Diploma -

Avon High School
Avon, SD
05.2006

Skills

  • CERNER/CHCS/ICB/Vista GUI
  • Conflict Resolution
  • Electronic Health Record
  • HIPAA Compliant
  • ICD-10-CM Coursework
  • Medical Terminology
  • Microsoft Excel/Outlook/PowerPoint
  • Microsoft Publisher/Teams/Word
  • Patient Communication
  • Patient Records Maintenance
  • Patient Scheduling

References

AMBER SWATELLE, Supervisor, Robert J. Dole VAMC. Phone: (816) 302-5931.

KATRINA DAVIS, Lead AMSA, Robert J. Dole VAMC. Phone: (316) 779-7607.

KATHERINE BERGAMASCO, Mentor, Co-worker RJDole VAMC. Phone: (919) 280-0037.

DENISE ROBERTSON, Friend, Co-worker BG Products, Inc. Phone: (316) 303-7927.

Timeline

ADVANCED MEDICAL SUPPORT ASSISTANT

Robert J. Dole VA Medical Center
09.2023 - Current

MEDICAL SUPPORT ASSISTANT

Robert J. Dole VA Medical Center
10.2021 - 09.2023

MEDICAL READINESS NCOIC

Kansas Air National Guard
12.2018 - 02.2024

ADMINISTRATIVE II

BG Products, Inc.
12.2018 - 02.2021

HEALTH SERVICES TECHNICIAN

Kansas Air National Guard
08.2016 - 12.2018

Health Services Technician - Health Administration

Community College of The Air Force

Certified Nursing Assistant - Health Aide

Front Range Community College

Some College (No Degree) - General Studies

University of Northern Colorado

High School Diploma -

Avon High School

Similar Profiles

CREATE PROFILE