Hi, I’m
Sarah Rasul
Orland Park,IL
Summary
Dedicated service industry professional with a history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
years of professional experience
Work History
Imperial Oak Brewing
Taproom Manager
01.2020 - Current
Job overview
- Assisted in management of grand opening, including programming menu into Focus POS system, hiring and training new and returning staff, and preparing and allocating bar space for optimal efficiency.
- Managing staff of 10 employees including hiring, scheduling, training, evaluating, disciplining and creating comprehensive in-house systems/training programs for effective running of brewery
- Coordinating promotions in-store on monthly basis including creating partnerships with neighboring businesses for cross-promotions.
- Seeking out and promoting in-house live entertainment and on-site restaurant pop-ups and food trucks.
- Coordinating all private and company led events.
- Assisting in social media management, including creating posts, responding to guests,
Brixie's Beer Bar
Bartender
09.2016 - 01.2020
Job overview
- Served high customer volumes during special events, nights, and weekends greater than $2K per shift
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
GrubHub
Customer Care Representative
03.2014 - 09.2015
Job overview
- Consistently ranked within top 10 of Customer Care employee proficiency and productivity rankings.
- Corresponded with restaurants and diners via phone, email, chat, and social media
- Coordinated restaurant account information in Datatool CRM and Salesforce, including updating and providing assistance in developing menu descriptions with restaurants and aiding in mapping delivery boundaries
- Assisted consumers in wide range of situations including light technical support and payment and order inquiries
University Of Illinois
Research Assistant
09.2012 - 09.2014
Job overview
- Screened 25+ participants for study on brain structures, vascular risk factors, and cognitive abilities
- Administered neuropsychological tests to participants including Wechsler Abbreviated Scale of Intelligence, California Verbal Learning Test, Boston Naming Test, and Wechsler Test of Adult Reading
- Conducted extensive research on geriatric anxiety and relations to white matter deterioration and vascular risk factors
- Learned to review and measure MRI results in relation to white matter densities and abnormalities
- Trained research assistants on lab protocol
- Received Chancellor's Undergraduate Research Award
Bar Louie America
Multi-Unit General Manager
01.2004 - 09.2008
Job overview
- Managed staff of 50+ employees including hiring, scheduling, training, evaluating, disciplining and creating comprehensive in-house systems/training programs for effective running of locations
- Projected sales, conducted and analyzed P&L reviews for multiple locations, managing budgets and costs accordingly
- Increased sales by 9% year over year, breaking and creating new sales record in restaurants
- Trained 15+ management trainees for Restaurants-America to serve as effective Bar Louie managers as Management Program Trainer
- Assisted in management of grand openings, which included programming of menu into Aloha POS system, hiring initial staff, conducting orientation programs, and training
- Coordinated promotions in-store on monthly basis which included creating partnerships with neighboring businesses for cross-promotions and negotiating sponsorships with Anheuser-Busch
- Sought out and promoted in-house live entertainment
Education
University of Illinois At Chicago , Chicago
Bachelor of Arts from Psychobiology
12.2015
University Overview
- Awarded Chancellor's Undergraduate Research Award
- Latin Honors Society Member
Skills
- Regulatory Compliance
- Staff Training
- Wine and Liquor Knowledge
- Menu Updating
- Technologically Savvy
Additional Information
Conversational in Urdu and Hindi
Timeline
Taproom Manager
Imperial Oak Brewing
01.2020 - Current
Bartender
Brixie's Beer Bar
09.2016 - 01.2020
Customer Care Representative
GrubHub
03.2014 - 09.2015
Research Assistant
University Of Illinois
09.2012 - 09.2014
Multi-Unit General Manager
Bar Louie America
01.2004 - 09.2008
University of Illinois At Chicago
Bachelor of Arts from Psychobiology
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