Sarah A. Seavoy
Baraga Telephone Company/ up.net
Baraga,MI
1
Language
30
years of professional experience
Customer Service Representative supporting customers across phone, chat, email, and Facebook messaging with issue resolution, payment processing, and shipping support. Coordinates fiber optic installations with customers and keeps service requests moving from first contact through completion. Maintains accurate daily deposits and payment records while handling a steady flow of customer needs.
Work History
Customer Service Representative
23 Years 7 Months- Managed high-volume call traffic while maintaining quality service standards and customer satisfaction.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Documented customer interactions accurately in CRM systems to ensure seamless follow-up and issue resolution.
- Trained new staff on company policies, procedures, and customer service best practices to enhance team performance.
- Collaborated with technical support teams to troubleshoot complex service issues, improving overall response time.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Pharmacy Technician
1 Year- Processed and filled prescriptions accurately while adhering to safety protocols.
- Assisted in medication inventory management, ensuring optimal stock levels and timely replenishment.
- Educated patients on medication usage and potential side effects to promote adherence and safety.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
Sales Representative
6 Months- Developed and maintained relationships with clients to enhance customer loyalty.
- Trained and mentoredededed juniorsunior sales representatives on efficiencyectivective selling techniques
- Conducted market research to identify new sales opportunities and trends.
Curves Team Member
1 Year- Enroll customers in our program
- Delivered exceptional customer service to enhance member satisfaction and retention.
- Assisted in maintaining cleanliness and organization of fitness equipment and facilities.
- Mentored new team members on operational processes and best practices.
Flight Attendant and Supervisor
3 Years 5 Months- Boarded and deplaned passengers while ensuring their safety before, during, and after the flight.
- Implemented feedback mechanisms to continuously improve service quality and team performance.
- Led initiatives to streamline boarding processes, reducing turnaround times and enhancing on-time departures.
- Mentored junior staff in conflict resolution techniques, fostering a positive cabin environment for passengers and crew.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic flights.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard the aircraft.
Flight Attendant
1 Year 6 Months- Delivered exceptional customer service while ensuring passenger safety and comfort during flights.
- Coordinated with flight crew to ensure timely departures, addressing any passenger concerns promptly.
- Trained new staff on safety protocolls and customer engagement techniquesiques to maintain high service standards.
- Facilitated communication between passengers and crew, improving overall efficiency and response times during flights.
- Assessed passenger needs and provided personalized assistance, fostering a welcoming atmosphere onboard.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Education
Diploma
Skills
Customer service
Call handling
Issue resolution
Appointment scheduling
Order processing
Cash handling
Data entry
Payment processing
Office administration
Records management
Languages
English
Timeline
Customer Service Representative
Baraga Telephone Company/ up.net
01.2003 - CurrentRead More
Pharmacy Technician
L’Anse Pharmacy
01.2002 - 01.2003Read More
Sales Representative
WOLV Radio
09.2001 - 03.2002Read More
Curves Team Member
Curves Fitness
01.2001 - 01.2002Read More
Flight Attendant and Supervisor
Atlantic Coast Airlines
03.1998 - 08.2001Read More
Flight Attendant
Great Lakes Airlines
09.1996 - 03.1998Read More
L’Anse High School
Diploma
Read More