Sarai Alvarado

• Cross-trained and worked in multiple roles, including bartending, barback, front desk reception, and waitressing.
• Prepared mixers, garnishes, and setups to accompany guests’ beverages.
• In charge of being my own bar back, setting up and closing down the bar, including inventory checks and supply management
• Delivered fast, friendly service in a high-energy environment while maintaining professionalism.
• Monitored guest alcohol consumption to promote a safe and enjoyable atmosphere.
• Maintained cleanliness and organization of bar area, glassware, and supplies.
• Greeted guests, presented menus, and provided knowledgeable recommendations.
• Took food and drink orders accurately, ensuring timely delivery to guests.
• Maintained strong customer service skills by creating a welcoming dining experience.
• Balanced multiple tables efficiently while handling payments and resolving concerns.
• Ensured compliance with health and safety standards while keeping work areas clean and organized.
• Greeted and checked in guests, ensuring a welcoming and professional first impression.
• Handled phone calls, reservations, and guest inquiries with discretion and efficiency
• Managed entry policies, including verifying IDs and processing cover charges.
• Coordinated with security and staff to maintain a safe and organized front-of-house environment.
• Maintained accurate logs, cash handling, and administrative tasks as needed.

• Prepared, set up, and maintained hookah equipment, ensuring a clean and safe environment for guests.
• Assisted customers with flavor selection, explained options, and made recommendations to enhance their experience.
• Monitored hookahs throughout service, refilling coals and maintaining smoke quality.
• Provided attentive customer service by responding promptly to guest requests and ensuring satisfaction.
• Maintained inventory of supplies including flavors, coals, and hoses to support smooth service.
• Created a welcoming and enjoyable atmosphere that encouraged repeat business.

● Hired and trained staff leading to improved service quality, reduced onboarding time, and stronger

team performance.

● Provided comprehensive venue and menu knowledge to guests, increasing upselling opportunities and

customer engagement.

● Managed operations across multiple venues, overseeing inventory, and tracking sales records

● Traveled to multiple venues to provide professional hookah services, ensuring high-quality customer experiences.

● Set up, maintained, and operated hookah equipment in compliance with health and safety standards.

●Delivered excellent customer service by assisting clients with flavor selection, preparing hookahs, and managing refills throughout events.

●Built and maintained relationships with venue managers and patrons to encourage repeat business.

●Managed inventory of tobacco, coals, hoses, and other supplies to ensure smooth operations.

●Adapted services to different environments including lounges, restaurants, and private events.

With this company I worked at

• Townhouse
• Status
• Playhouse
• Tates
• Milas
• Blum
• Sporting club
• Bottle blonde (dfw and dallas location)
• Vice City