Sarai Arriaza
Fort Washington,MD
Summary
Dynamic hospitality professional with a proven track record at Graces Mandarin, excelling in customer service and communication. Recognized for enhancing guest experiences through effective management of high-pressure situations and maintaining a welcoming atmosphere. Skilled in organization and time management, ensuring operational efficiency and cleanliness standards.
Overview
3
3
years of professional experience
Work History
Host
Graces Mandarin
04.2021 - 10.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Greeter/Maitre D
Knead Hospitality + Design
12.2022 - 07.2023
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Cleaning Crew Member
PMM
10.2023 - 07.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Education
High School Diploma -
James Madison High School
Norcross, GASkills
- Communication skills
- Customer service
- Organizational Skills
Languages
Spanish and English
Timeline
Cleaning Crew Member
PMM
10.2023 - 07.2024
Greeter/Maitre D
Knead Hospitality + Design
12.2022 - 07.2023
Host
Graces Mandarin
04.2021 - 10.2022
High School Diploma -
James Madison High School