Sarai Fong
Fort Lauderdale,FL
Summary
Dedicated Sales and Customer Service Agent accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. With over 10 years in the hospitality industry, I am open to new opportunities to gain knowledge and advance within the position/company itself.
Overview
6
6
years of professional experience
Work History
Health Insurance Agent
Insurance Pipeline INC
Fort Lauderdale, FL
07.2019 - 01.2020
- Utilized customer service and communication skills while serving corporate partners and at family gatherings
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Collected, analyzed and validated agency commissions.
Restaurant Server at The W Hotel
El Vez - STARR Restaurants
Fort Lauderdale, FL
07.2018 - 08.2019
- Showed exceptional hotel dining experience to guest
- Performed all tasks of setting up for weddings and private parties.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Head Server - Customer Service Specialist
China A - Thai And Japanese Restaurant
Oakland Park , FL
12.2011 - 01.2016
- Managed in-person and telephone inquiries, takeout orders, customer requests, and reservations.
- Maintained knowledge and familiarity of customer promotions and supported them in utilizing the restaurant's services, informing patrons of each day's specials
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Education
Associate Degree - Business Administration
Broward Community College
High School Diploma -
SunFire High School
Oakland Park Fl05.2016
Skills
- Claims reporting systems
- Health insurance
- Customer Success
- Excellent Communication
- Account management
- Business planning
- Quotes and sales
- Client needs analysis
- Dependable and Responsible
- Critical Thinking
Timeline
Health Insurance Agent
Insurance Pipeline INC
07.2019 - 01.2020
Restaurant Server at The W Hotel
El Vez - STARR Restaurants
07.2018 - 08.2019
Head Server - Customer Service Specialist
China A - Thai And Japanese Restaurant
12.2011 - 01.2016
Associate Degree - Business Administration
Broward Community College
High School Diploma -
SunFire High School
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