Sarai Garcia Ponce
Mesquite,TX
Summary
Experienced Medical Practice Assistant with expertise in healthcare administration and patient coordination. Strong communication skills, meticulous organization, and multitasking abilities. Notable achievements include improving efficiency in office management and patient care coordination processes.
Overview
4
4
years of professional experience
Work History
Medical Practice Assistant
Parkland Hospital
Dallas, TX
02.2021 - Current
- Greeted and checked in patients, updating patient information in Epic.
- Verified insurance coverage for appointments, and collected co-payments as required.
- Checked out patients, and scheduled follow-up appointments.
- Maintained all in-basket items up to date and according to the organizational time frame.
- Completed phone reminders to patients, ensuring attendance at scheduled appointments.
- Focused on the cervical cancer waiver list. Ensuring patients are scheduled within the appropriate time frame.
- Focused on the mammogram waiver list.
- Motivated and facilitated patients to engage with MyChart, demonstrating its benefits and functionality.
- Created referrals to Children's Hospital through Epic and paper format.
- Enhanced record-keeping process by labeling and sending all medical records to HIM.
- Managed faxes.
- Completed charge review audits on clinic encounters.
Medical Receptionist
Family Practice & Osteopathic Medicine Clinic
Plano, TX
09.2020 - 08.2023
- Greeted and checked in patients.
- Ensured accuracy of appointment times by coordinating schedules effectively.
- Verified insurance coverage and collected co-payments for appointments.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new and establish patients, ensuring all necessary forms were completed correctly.
- Delivered exceptional patient care by aiding in various tasks during appointments, such as rooming patients, obtaining vital signs, and documenting chief complaints.
- Processed referrals through insurance portal for specialty care.
Education
Patient Care Technician
El Centro College
Dallas, TX05-2024
Lakeview Centennial High School
Garland, TX05-2021
Skills
- Bilingual (Spanish & English)
- HIPAA Compliance
- Collaboration
- Strong Organization
- Excellent Communication Skills
- Critical Thinking
- Excellent Time Management
- Studied ASL
Timeline
Medical Practice Assistant
Parkland Hospital
02.2021 - Current
Medical Receptionist
Family Practice & Osteopathic Medicine Clinic
09.2020 - 08.2023
Patient Care Technician
El Centro College
Lakeview Centennial High School
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