Sarai Hernandez
Houston ,TX
Summary
Administrative professional with over seven years of experience supporting office operations, coordinating schedules, managing confidential documentation, and delivering exceptional customer service in fast-paced environments. Recognized for strong organizational skills, attention to detail, and the ability to effectively manage competing priorities. Passionate about healthcare and eager to contribute to a collaborative patient care environment by providing exceptional administrative support to patients, families, and clinical staff.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Administrative Assistant
Triumph Cabling Systems
Houston , TX
08.2025 - Current
- Coordinate daily administrative operations by managing confidential employee records, compliance documentation, onboarding files, and electronic records with a high level of accuracy.
- Serve as the primary point of contact for employees, clients, and vendors by handling high-volume phone calls, emails, and administrative inquiries in a fast-paced environment.
- Schedule employee onboarding, training, certification renewals, appointments, and meetings while ensuring deadlines and organizational requirements are met.
- Prepare, review, and maintain reports, spreadsheets, payroll documentation, and project records with exceptional attention to detail.
- Collaborate with management and multiple departments to prioritize competing responsibilities and support efficient day-to-day operations.
Customer Service Coordinator
CarMax
Houston , TX
03.2022 - 04.2025
- Delivered exceptional customer service by assisting clients in person and over the phone while managing multiple priorities in a high-volume environment.
- Maintained accurate electronic records, customer documentation, and internal systems with strong attention to detail and confidentiality.
- Coordinated appointments, processed documentation, and communicated effectively across multiple departments to ensure efficient operations.
- Resolved customer concerns professionally while providing clear communication and maintaining a calm, solution-oriented approach.
- Recognized for strong organizational skills, professionalism, and the ability to manage competing priorities while delivering high-quality service.
Office Assistant
Untiy Child Development
Houston , TX
06.2018 - 02.2022
- Managed confidential student records, enrollment documentation, attendance logs, and administrative files with accuracy and attention to detail.
- Supported daily office operations by answering phones, responding to parent inquiries, and assisting staff with administrative tasks.
- Organized schedules, records, and documentation to maintain efficient daily operations.
- Prepared reports and maintained records in accordance with organizational policies and procedures.
- Collaborated with administrators, teachers, and families to ensure clear communication and a well-organized environment.
Pharmacy Clerk
Empower Pharmacy
Houston , Texas
06.2016 - 08.2017
- Processed prescription documentation and supporting records while maintaining accuracy and compliance with established procedures.
- Verified patient and prescription information to ensure complete and accurate documentation before processing.
- Monitored workflow priorities to support timely prescription fulfillment in a fast-paced pharmacy environment.
- Assisted pharmacists and pharmacy staff with daily operational tasks to maintain efficient department workflow.
- Upheld strict confidentiality standards while handling sensitive patient and prescription information.
Education
Associate of Science -
Lonestar College
Houston, TX12-2026
High School Diploma -
Klein Forest High School
Houston, TXSkills
- Administrative Coordination
- Electronic Records Management
- Medical Documentation Support
- Appointment & Schedule Coordination
- Data Entry & Record Accuracy
- Confidential Information Management
- Customer & Patient Service
- Professional Communication
- Multi-Line Phone Systems
- Cross-Functional Team Collaboration
- Calendar & Meeting Coordination
- Workflow Prioritization
- Microsoft Office Suite
- Problem Solving
- Time Management
- Detail-Oriented
- Adaptability
- Organizational Skills
Certification
- • Basic Life Support (BLS) | National CPR Foundation | Expires: December 2027
Timeline
Administrative Assistant
Triumph Cabling Systems
08.2025 - Current
Customer Service Coordinator
CarMax
03.2022 - 04.2025
Office Assistant
Untiy Child Development
06.2018 - 02.2022
Pharmacy Clerk
Empower Pharmacy
06.2016 - 08.2017
Associate of Science -
Lonestar College
High School Diploma -
Klein Forest High School