Sarai Lockett
MA
Summary
Dynamic professional with a proven track record at Harmony Bay Wellness, excelling in customer service expertise and office management. Demonstrated ability to foster positive patient relations and streamline operations, achieving significant improvements in team efficiency and client satisfaction. Skilled in sensitive information handling and scheduling appointments, I bring a blend of hard and soft skills to elevate any front office environment.
Overview
10
10
years of professional experience
Work History
Team Lead Unit Coordinator
Harmony Bay Wellness
Lexington, MA
07.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Greet and welcome TMS clients upon arrival
- Manage phone calls/ volume as well as voice messages
- In charge of scheduling and cancelling client appointments
- Manage the provider call outs email and completed them
- Upload/ update clients insurance on file also check to see if company is in network with clients insurance
- in charge of Collecting Copays/ Appointment fees and setting up payment plane
- In charge of ordering supplies on Amazon for the office and maintaining a clean organized office space
- In charge of unit coordinator, making sure performance is on point and providing correction if and when needed. Also approve any PTO/ time corrections and provide coverage when needed.
- EMR systems used is AMD/ Meditech/ Epic/ Dentrix
Front Office Coordinator
LifeStance Health
Newton, MA
12.2023 - Current
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
Activity Assistant
VinFen
Brighton, MA
08.2022 - 01.2023
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
- Boosted social interaction among residents through the organization of group events and outings.
Front Desk Receptionist Temp
Dimock Community Health Center
Boston, MA
06.2023 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Verified insurance
Unit Coordinator
St Elizabeth Hospital
Brighton, MA
06.2020 - 02.2023
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
Operating Room Assistant
Brigham's & Women's Hospital
Boston, MA
07.2017 - 08.2018
- Enhanced operational efficiency by maintaining clean and organized workspaces, supporting quick room turnover between surgeries.
- Maintained operating room's inventory of products and replenished stock, when needed.
- Prepared patients for surgery and transported patients to and from operating room.
- Cleaned and sterilized room after surgery and counted instruments and sponges used to account for supplies.
Champagne VIP
Mattapan Community Health Center
Mattapan, MA
11.2015 - 06.2017
- Contributed valuable insights during management meetings to optimize overall strategies for enhancing guest experiences.
- Assisted in the planning and execution of high-profile events, ensuring seamless logistics and top-notch service delivery.
- Navigated complex reservation systems efficiently, minimizing wait times for guests during check-in or booking processes.
- Adapted quickly to evolving situations, demonstrating flexibility in addressing diverse guest needs.
Day Care Staff
Apprentice Learning
Jamaica Plain, MA
05.2015 - 06.2015
- Utilized storytelling techniques to engage young minds during circle time activities, improving listening comprehension skills among children.
- Assisted with diapering and toilet training routines, ensuring proper hygiene practices were followed consistently.
- Enhanced children''s learning experiences by incorporating creative play and hands-on activities.
- Assisted in maintaining clean and orderly classrooms, promoting a healthy environment conducive to learning and growth.
- Coordinated snack time routines that adhered to dietary restrictions while encouraging healthy eating habits among children.
- Developed strong relationships with parents through open dialogue about their child''s progress, addressing any concerns or questions promptly.
- Facilitated outdoor playtime sessions that encouraged physical activity while emphasizing safety precautions at all times.
Education
No Degree - Business
Roxbury Community College
Boston, MAHigh School Diploma -
The English High School
Jamaica Plain, MA06.2020
Skills
Customer service expertise
Customer Service
Reception duties
Front Office Management
Insurance Verification
Office Management
File Organization
Office Organization
Meeting Scheduling
Patient Relations
Scheduling appointments
Schedule Coordination
Sensitive information handling
Call forwarding
Phone and Email Etiquette
Timeline
Team Lead Unit Coordinator
Harmony Bay Wellness
07.2024 - Current
Front Office Coordinator
LifeStance Health
12.2023 - Current
Front Desk Receptionist Temp
Dimock Community Health Center
06.2023 - 09.2023
Activity Assistant
VinFen
08.2022 - 01.2023
Unit Coordinator
St Elizabeth Hospital
06.2020 - 02.2023
Operating Room Assistant
Brigham's & Women's Hospital
07.2017 - 08.2018
Champagne VIP
Mattapan Community Health Center
11.2015 - 06.2017
Day Care Staff
Apprentice Learning
05.2015 - 06.2015
No Degree - Business
Roxbury Community College
High School Diploma -
The English High School