Sarai Madrid
Maple Valley,WA
Summary
Dedicated professional with a proven track record at Aegis Living, excelling in guest engagement and safe food handling. Demonstrated ability to enhance customer satisfaction and loyalty through exceptional service and problem-solving skills. Collaborated effectively with teams, showcasing strong work ethic and communication abilities, contributing to a positive and efficient work environment.
Overview
2025
2025
years of professional experience
Work History
Server/Hostess
Aegis Living
Newcastle, WA
- Served food and beverages promptly with focused attention to customer
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Barista
Bigfoot Java
Kent, WA
02.2024 - Current
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted additional items with beverages, increasing store sales.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
Education
Nursing
Green River Community College
Auburn, WASkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Safe Food Handling
- Foreign language proficiency
- POS operation
- Positive and professional
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Multitasking Abilities
- High Energy and Stamina
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Bigfoot Java
02.2024 - Current
Server/Hostess
Aegis Living
Nursing
Green River Community College