Sarai Nelson

Executive operations leader responsible for overseeing administrative and operational infrastructure supporting behavioral health services across multiple care settings.

• Direct cross-department operations including scheduling, client success, marketing coordination, HR support, and revenue cycle collaboration, ensuring alignment between administrative and clinical teams.
• Oversee workforce planning and scheduling for 85+ clinicians and staff, optimizing service coverage across home, school, and community-based care settings.
• Partner with executive leadership to develop and implement operational systems that support organizational growth, service expansion, and improved internal coordination.
• Collaborate with HR on recruitment coordination, onboarding processes, staffing strategy, and employee performance support to strengthen workforce stability.
• Work closely with Revenue Cycle Management (RCM) and billing teams to ensure scheduling, authorizations, and documentation align with reimbursement requirements and operational workflows.
• Designed and implemented standardized client intake and onboarding systems, improving operational efficiency and reducing delays in service initiation.
• Strengthened cross-department collaboration between scheduling, intake, billing, and clinical teams to improve service coordination and operational visibility.
• Ensure compliance with HIPAA and healthcare regulatory standards across administrative processes and internal documentation systems.
• Supervise and mentor administrative staff while establishing workflow structures, operational priorities, and accountability systems to support organizational performance.
• Manage operational relationships with school districts, insurance providers, and community partners to support coordinated service delivery.

• Oversaw daily operations of multiple storage facilities, ensuring operational efficiency, customer service standards, and vendor coordination.
• Managed property maintenance schedules and vendor relationships to maintain facility performance and operational compliance.
• Implemented marketing and outreach initiatives that increased occupancy and strengthened community engagement.
• Supervised staff and trained team members on operational procedures and customer service protocols.

• Led retail sales team to consistently achieve monthly revenue targets through training, coaching, and performance management.
• Managed daily store operations including inventory oversight, sales reporting, and compliance with company policies.
• Analyzed sales data to identify trends and improve promotional strategies that increased customer engagement.