Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
CustomerServiceRepresentative

Sarai Parra

Dallas,TX

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Home Depot
09.2024 - 02.2025
  • Assisted customers with product inquiries and order placements.
  • Resolved customer complaints effectively, ensuring satisfaction.
  • Maintained knowledge of current promotions and store policies.
  • Collaborated with team members to enhance service delivery.
  • Assisted customers in both English and Spanish, ensuring clear communication and understanding of inquiries.
  • Assisted customers with product inquiries, enhancing overall shopping experience.

Truck Loader

Fed Ex Ground
09.2023 - 12.2023

pallet jacks to load and unload goods efficiently.

  • Verified accuracy of shipments by cross-referencing packing lists with loaded items.
  • Maintained cleanliness and organization of loading areas to enhance safety protocols.
  • Collaborated with team members to streamline loading processes for improved efficiency.
  • Assisted in training new employees on proper loading techniques and safety measures.
  • Adhered to company policies regarding safety and handling of hazardous materials.
  • Communicated effectively with logistics staff to coordinate timely deliveries and pickups.

Sales Associate

Dillards Department Store
12.2022 - 04.2023
  • Assisted customers with product selection and provided tailored recommendations.
  • Maintained visual merchandising standards to enhance store aesthetics.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve daily sales goals.
  • Assisted customers in selecting jewelry, enhancing their shopping experience through personalized recommendations.
  • Processed sales transactions accurately and efficiently using point-of-sale (POS) systems.

Cashier

Walmart
06.2021 - 10.2021
  • Operated cash register efficiently, ensuring accurate and timely transactions for customers.
  • Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
  • Collaborated with team members to maintain clean and organized checkout area.
  • Resolved customer complaints swiftly, fostering a positive shopping environment.

Education

High School Diploma -

Faith Family Academy High School
Dallas
05-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Warehousing functions
  • Retail store support
  • Stock management
  • Order fulfillment
  • Customer education
  • Call center operations
  • Payment processing
  • Call center experience
  • Relationship building
  • Customer relations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • I enjoy cooking for friends and family gatherings
  • I like trying new recipes and food trends
  • Volunteering
  • Outdoor Recreation
  • Crafting and DIY Projects

Timeline

Customer Service Representative

Home Depot
09.2024 - 02.2025

Truck Loader

Fed Ex Ground
09.2023 - 12.2023

Sales Associate

Dillards Department Store
12.2022 - 04.2023

Cashier

Walmart
06.2021 - 10.2021

High School Diploma -

Faith Family Academy High School
Sarai Parra