Sarai Ponce
Corpus Christi
Summary
Operations Manager with 5 years of leadership experience at CVS Pharmacy overseeing front store operations and supporting pharmacy management. Proven ability to drive sales, lead and develop teams, manage inventory, and ensure operational compliance. Recognized by senior leadership for performance, reliability, and commitment to delivering exceptional customer service and efficient store operations.
Overview
6
6
years of professional experience
Work History
Operations Manager
CVS Pharmacy
7442 S Staples St, Corpus Christi, TX 78413
11.2021 - 02.2026
- Drive daily operational excellence, sales, and inventory management.
- Managing day to day store operations, including opening/closing the store, cash management, and implementing cooperate merchandising directives.
- Driving customer service and boosting sales through merchandising, in-store marketing, and addressing customer needs.
- Overseeing inventory accuracy, managing vendor deliveries, and implementing loss prevention strategies to minimize theft,
- Supervising, coaching, and training front store employees to ensure productivity and adherence to the company's standards.
- Handling compliance, reporting, and assisting with employee scheduling.
- Leadership. Assigning task, and maintaining a productive environment.
- Inventory management, processing the stores deliveries.
- Responsible for ensuring the store follows all cooperate policies, safety regulations, and loss prevention protocols.
- Assist in training, coaching, and performance management of new and existing staff.
- Monitor Operational metrics such as sales targets, payroll, and loyalty programs.
- Customer service excellence. Model best practices for the "Greet, Offer help, and Thank."culture and resolve complex customer complaints.
Hostess
Brewster Street Icehouse
5550 Holly Rd, Corpus Christi, TX 78411
05.2020 - 06.2021
- Greet and seat guest
- Coordinating, rotating seating properly between servers.
- Time management. Providing accurate wait times when the restaurant is busy.
- Answered phone calls, handled reservations, and assisting with to go orders.
- Side work such as sanitizing menus, cleaning the entryway/lobby, stocking, cleaning tables, and running food to guest when needed.
Education
No Degree - Kinesiology
Texas A&M University-Corpus Christi
6300 Ocean Dr, Corpus Christi, TX 7841212-2027
High School Diploma -
Roy Miller High School
1 Battlin Buc Blvd, Corpus Christi, TX 7840805-2021
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Inventory management
- Management
- Staff management
- Strategic planning
Timeline
Operations Manager
CVS Pharmacy
11.2021 - 02.2026
Hostess
Brewster Street Icehouse
05.2020 - 06.2021
No Degree - Kinesiology
Texas A&M University-Corpus Christi
High School Diploma -
Roy Miller High School