Sarai Ramirez
El Paso
Summary
Dynamic and results-driven professional with extensive experience at GDiT, excelling in customer service and problem-solving. Proven ability to enhance client satisfaction through effective communication and critical thinking. Skilled in data entry and appointment scheduling, with a strong commitment to maintaining organized and efficient workflows.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GDiT
2024.09 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in CRM system for future reference.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Assisted in training new staff on customer service procedures and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Medical Assistant Intern
Rio Vista Behavioral Health
2026.01 - 2026.02
- Assisted healthcare professionals in patient intake procedures and documentation.
- Supported patient care by preparing examination rooms and ensuring necessary supplies were available.
- Conducted routine clinical tasks, including measuring vital signs and recording medical histories.
- Facilitated communication between patients and healthcare staff to enhance service delivery.
- Observed best practices in patient confidentiality and safety protocols within a behavioral health setting.
- Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
- Performed medical chart reviews to confirm accuracy and completeness.
- Maintained clean and safe clinic environment to prevent injuries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Administrative Assistant
Western States Fire Protection Company
2024.07 - 2025.04
- Coordinated scheduling and logistics for meetings and events, ensuring efficient use of resources.
- Managed correspondence through email and phone, facilitating communication between departments.
- Developed and maintained filing systems to organize documents and improve accessibility.
- Assisted in preparation of reports and presentations, enhancing clarity and professionalism.
- Supported project management efforts by tracking deadlines and deliverables across teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Manager
Cates Care
2021.05 - 2023.05
- Developed and implemented operational strategies to enhance service delivery and improve patient satisfaction.
- Oversaw daily operations, ensuring compliance with regulatory standards and company policies.
- Led cross-functional teams in executing quality improvement initiatives, resulting in streamlined workflows.
- Analyzed performance metrics to identify areas for operational improvement and increased efficiency.
- Managed staff training programs to enhance team capabilities and promote best practices in care management.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Administrative Assistant
Cates Care
2020.02 - 2021.05
- Implemented process improvements that streamlined administrative workflows and reduced turnaround times.
- Trained new staff on office procedures, fostering a collaborative work environment.
- Conducted research to support decision-making processes, providing accurate information for strategic planning.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated scheduling and logistics for meetings and events, ensuring efficient use of resources.
- Executed bloodwork procedures on patients as required.
- Monitored patient vitals and facilitated room assignments.
- Facilitated insurance referral processes to enhance client service delivery.
- Organized and managed appointment scheduling to optimize workflow.
Education
Associate of Science - Medical Asssistant
Southwest University of El Paso
El Paso, TX2026
High School Diploma -
Borger High School
Borger, TX2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Scheduling
- Appointment scheduling
Certification
- Certified Administrative Assistant (CAA)
- Certified Medical Assistant (CCMA)
- Certified Phlebotomy Technician (CPT)
- Certified EKG Technician (CET)
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant Intern
Rio Vista Behavioral Health
2026.01 - 2026.02
Customer Service Representative
GDiT
2024.09 - Current
Administrative Assistant
Western States Fire Protection Company
2024.07 - 2025.04
Manager
Cates Care
2021.05 - 2023.05
Administrative Assistant
Cates Care
2020.02 - 2021.05
Associate of Science - Medical Asssistant
Southwest University of El Paso
High School Diploma -
Borger High School