Sarai Ramos
Coopersburg,PA
Summary
Sales-oriented with 9 years of customer service and 6 years of Military experience with strong analytical, communication, and teamwork skills. Proven ability to quickly adapt to new environments and eager to contribute to team success and further develop professional skills. Bringing positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender/Server
White Orchids Thai Cuisine
Saucon Valley, PA
12.2024 - Current
- Greet customers promptly and create a welcoming, friendly atmosphere
- Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences
- Check IDs to verify legal drinking age and ensure compliance with alcohol laws
- Maintain knowledge of menu items, daily specials, and drink pairings
- Deliver food and beverages promptly
- Handle cash, credit, and POS transactions accurately
- Monitor customer behavior to ensure a safe and responsible environment
- Upsell menu items and promote specials to increase sales
- Restock bar supplies (liquor, mixers, garnishes, glassware) as needed
- Resolve customer concerns professionally and efficiently
- Follow health, safety, and sanitation guidelines
Digital Sales District Manager
ADP
Allentown, PA
11.2023 - 11.2024
- Identified upselling opportunities during customer interactions, contributing to increased average transaction values consistently achieved by the team.
- Used Salesforce to streamline customer interactions and track sales performance effectively over time.
- Delivered persuasive sales pitches that effectively communicated the value proposition of digital products or services offered.
- Guided clients through the onboarding process upon contract signing, setting clear expectations for deliverables and timelines while fostering trust from the outset.
- Provided exceptional post-sales support, ensuring client satisfaction and long-term retention.
Delivery Driver
Lehigh Pizza
Bethlehem, PA
08.2020 - 11.2023
- Coordinate delivery times with customers, informing them of delays due to route issues or weather.
- Provide personalized recommendations based on extensive product knowledge.
- Address customer complaints calmly to determine and implement appropriate resolutions.
- Optimized delivery routes, reducing average delivery time and enhancing customer satisfaction through timely and efficient service.
- Maintained meticulous records of deliveries, mileage, and customer feedback, contributing to improved operational efficiency.
Culinary Specialist
Army National Guard
Annville, PA
02.2015 - 02.2021
- Ensured food handling and storage met safety codes, reducing waste and enhancing food quality.
- Conducted inventory checks, maintained accurate stock records to minimize losses.
- Monitored freezer and refrigerator temperatures, ensuring food safety compliance.
- Prevented cross-contamination, safeguarding meals for individuals with food allergies.
- Certified in Combat Life Saver and Food Safety, ensuring readiness and compliance.
- Implemented rigorous food safety protocols, ensuring compliance with military standards and minimizing risk of foodborne illnesses for service members.
- Streamlined inventory management processes, reducing waste and optimizing supply ordering, resulting in cost savings for the unit.
- Conducted thorough temperature checks on refrigeration units, analyzing data to prevent potential equipment failures and maintain food quality.
Customer Service Representative
Synchronoss
Bethlehem, PA
04.2017 - 09.2018
- Delivered exceptional customer experiences by actively listening and responding to client needs and concerns.
- Resolved issues promptly, enhancing customer satisfaction and fostering long-term loyalty among clients.
- Educated customers on product features, leading to increased engagement and informed decision-making during interactions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Liberty High School
Bethlehem, PA12.2015
Skills
- Active listening
- Exceptional customer service
- Sales expertise
- CRM software proficiency
- Computer proficiency
- Conflict resolution
- Strong work ethic
- Multitasking and organization
Certification
Driver's License
Timeline
Bartender/Server
White Orchids Thai Cuisine
12.2024 - Current
Digital Sales District Manager
ADP
11.2023 - 11.2024
Delivery Driver
Lehigh Pizza
08.2020 - 11.2023
Customer Service Representative
Synchronoss
04.2017 - 09.2018
Culinary Specialist
Army National Guard
02.2015 - 02.2021
Liberty High School