Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarai Rivera

Raleigh,NC

Summary

Dependable and customer-focused team member with hands-on experience in register operations, front-end support, and high-volume customer service. Recognized for consistently going above and beyond to meet customer needs and ensure smooth daily operations. Reliable, team-oriented, and able to complete tasks efficiently while maintaining a positive and professional demeanor.

Overview

4
4
years of professional experience

Work History

Sales Representative

Solar Works
El Paso, TX
08.2023 - 05.2024
  • Perform door-to-door sales to promote solar energy products and services.
  • Generate qualified leads and schedule in-home consultations with prospective clients.
  • Successfully secured three appointments within the first week of employment.
  • Develop strong rapport with homeowners through clear, persuasive communication and professionalism.

Cashier/Customer Service

The Home Depot
Frederick, MD
09.2020 - 07.2023
  • Delivered exceptional customer service in a fast-paced retail environment, ensuring a welcoming and respectful atmosphere.
  • Assisted customers with purchases, returns, locating items, and enrolling in in-store credit programs.
  • Consistently promoted store products and services, leading to increased credit card sign-ups and upsell opportunities.
  • Resolved technical issues with cash registers, card scanners, and printers, minimizing checkout disruptions.
  • Maintained accuracy and speed in processing cash, credit, debit, and voucher transactions.
  • Collaborated with front-end staff to monitor store traffic, support team efficiency, and ensure smooth operations.

Data Entry

Cian Diagnostics
Frederick, MD
03.2020 - 08.2020
  • Entered and updated sensitive client data using Microsoft Excel and internal database systems.
  • Processed over 100 COVID-related records daily with 99% accuracy.
  • Verified and maintained customer test result data, ensuring confidentiality and compliance.
  • Supported the administrative team with high-volume data processing during peak pandemic periods.

Education

High school diploma -

Wilson Memorial High School

Skills

  • Customer Service
  • Communication Skills
  • Sales
  • Leadership / Staff Mentoring
  • Organizational Skills
  • Bilingual (Spanish)
  • Computer Skills

Languages

Spanish
Professional
English
Professional

Timeline

Sales Representative

Solar Works
08.2023 - 05.2024

Cashier/Customer Service

The Home Depot
09.2020 - 07.2023

Data Entry

Cian Diagnostics
03.2020 - 08.2020

High school diploma -

Wilson Memorial High School

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