Sarai Spencer
Hanover,MD
Summary
Experience delivering customer service and administrative excellence and expertly handling high volumes of merchandise in bustling retail settings. History of increasing customer purchases through promotional upselling and personalized product recommendations on related items. Leverages talents to increase co-worker confidence, team cohesion and overall group productivity.
Overview
5
5
years of professional experience
Work History
Desk Receptionist
Old Dominion University Housing And Residence
Norfolk, VA
10.2023 - Current
- Expedited problem resolution by diligently addressing client inquiries or concerns upon initial contact.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
- Developed a thorough understanding of company policies to provide informed assistance to clients as necessary.
- Empowered staff with accurate message-taking and prompt delivery of vital communications.
- Increased overall organization with effective filing systems, allowing for easy retrieval of essential records and information.
- Served as Morale Captain during training sessions.
- Served as the DR liaison during the information hiring sessions.
Athletic Marketing Intern
Old Dominion University Athletic Department
Norfolk, VA
08.2023 - Current
- Developing tools and methods for collecting data such as surveys, opinion polls and questionnaires.
- Collecting and analyzing data to identify consumer trends.
- Researching consumer opinions and marketing strategies and proposing adjustments to current strategies accordingly.
- Creating graphic representations of data and translating complex research into easily readable content for stakeholders and other departments.
- Preparing marketing proposals and presentations based on company needs.
- Measuring consumer satisfaction with products or services.
- Monitoring and managing the company's social media platform, adjusting outreach tactics as needed.
Sales Associate
Converse
02.2022 - 08.2023
- Supported cashiers and customers to locate products, confirm prices and replenish stock
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Monitored aisles, restocked shelves and cleaned spills.
Line Worker
Panera Bread
12.2019 - 09.2021
- Sorted, placed and labeled product containers for distribution to specific locations
- Replenished ingredients to maintain stock levels for food preparation demands
- Accepted cash, credit and debit payments via payment systems and register hardware
- Chatted with customers at checkout for friendly and personalized service
- Wrapped and prepared customer purchases for carry-out or delivery.
Education
Bachelor of Science - Strategic Communications
Old Dominion University
Norfolk, VA05.2026
High School Diploma -
Meade Senior High
Fort Meade, MDSkills
- Customer service expertise
- Team Collaboration
- Data entry
- Multitasking and prioritization
- Strong organization
Contact
Hanover, MD 21076-1275
Education
Fort Meade, MD,Norfolk, VA
Personal Information
Title: Strategic Communications
Timeline
Desk Receptionist
Old Dominion University Housing And Residence
10.2023 - Current
Athletic Marketing Intern
Old Dominion University Athletic Department
08.2023 - Current
Sales Associate
Converse
02.2022 - 08.2023
Line Worker
Panera Bread
12.2019 - 09.2021
Bachelor of Science - Strategic Communications
Old Dominion University
High School Diploma -
Meade Senior High
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