Sarais Mejia

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

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• Maintained user account data by initiating account access and establishing in database.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Responded to customer requests for products, services and company information.
• Promoted available products and services to customers during service, account management and order calls.
• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Responded to customer calls and emails to answer questions about products and services.

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• Created and deployed best practices to improve efficiency and reduce defects.
• Monitored performance and generated reports detailing quality of product and defect rates.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Communicated with production team members about quality issues.
• Checked color, shape, texture and grade of products and materials against established templates, charts and samples.

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