Sara J. Cataldo
Vice President of Operations
Hamburg,NY
Summary
Performance-driven Vice President with 20 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Vice President of Operations - East Division
Premier Senior Living LLC
, NY
11.2018 - Current
- Fiscal evaluation of 5 operating budgets and implementation of revenue driven results and cost control remediation
- Direct initiatives to achieve regulatory compliance, foster sustainable quality assurance practices and constantly improve resident care processes.
- Hire, train and develop Executive Directors to be independent in their functioning, compassionate in their care delivery and solution focused in their problem solving.
- Established and administered annual budget with controls to prevent overages, maximize potential revenue and support sustainability objectives.
- Direct initiatives to achieve regulatory compliance, foster sustainable quality assurance practices and constantly improve resident care processes.
- Reviewed existing policies and procedures to make recommendations for enhancing positive work place environments. Assist with recruitment, hiring processes and talent management.
- Created and implemented new training initiatives such as weekly systems review training, root cause analysis processes, financial review templates, leadership presentations, incident reporting processes, and observed skills templates to support employees and promote long-term excellence.
- Supported top-level decision-making and strategy planning.
- Established clear management goals and devised systems to track results for effective decision making
- Increased company growth through collaboration with sales and marketing departments
- Established goals for Executive Directors and provide methods for reaching milestones
- Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations
Long Term Care Administrator
Lockport Health and Rehabilitation Center
03.2018 - 11.2018
- Demonstrate understanding of organizational policies and procedures including DOH regulations
- Encourages staff involvement, customer focus, leadership initiatives and sets standards for all staff
- Comprehensive administrative responsibilities for a 186 bed Skilled Nursing Facility including all aspects related to New York State Department of Health regulations
- Ensure that all services provided to patients are delivered with dignity and respect
- Address and resolve all family, patient, and co-worker issues
- Protect and ensure resident rights
- Develop and adhere to fiscal guidelines, budgets and insurance payment reimbursements
- Investigate any quality measure triggers related to minimum data set evaluation tool.
Executive Director/ Regional Operations
Peregrine’s Landing
04.2015 - 03.2018
- Plan, develop, organize, implement, evaluate and direct community’s programs and activities in conjunction with community's operational budget and applicable state and federal regulations
- Maintained census of 98% and above
- Lead community management staff and consultants in developing and working from business plans that focuses on all aspects of community operations, including setting priorities and job assignments
- Travel to three communities out of state to assume operational oversight of each and respond to state compliance surveys
- Assist acquisition team with documents needed to acquire properties in Colorado
- Attended ramp up and opening of newly acquired properties
- Trained new Administrators
- Monitor each department’s activities, communicate policies, evaluate performance, provide feedback and assist, observe, coach, and discipline timely and fairly, as needed
- Develop environment that allows for creative thinking, problem solving, and empowerment in development of community management team
- Oversee regular rounds to monitor delivery of all resident personal care services, operation of support departments, cleanliness and appearance of community; morale of staff; and ensure resident needs are being addressed.
Executive Director
Sterling House of Niagara
05.2014 - 04.2015
- Comprehensive operational, fiscal, and social responsibilities for this Assisted Living with an Enhanced License Facility
- Report to the New York State Department of Health, develop systems of prevention and risk prevention, ensure compliance at all levels
- Responsible to develop and cultivate a culture of caring and excellence among management associates and ancillary service providers
- Approve and review personal service plans, rate, department spending and labor cost
- Meet with families, rectify concerns and deliver on agreed conclusions as promised.
Skilled Nursing Home Administrator
Garden Gate Health Facility
07.2013 - 02.2014
- Demonstrate understanding of organizational policies and procedures including DOH regulations
- Encourages staff involvement, customer focus, leadership initiatives and sets standards for all staff
- Comprehensive administrative responsibilities for a 186 bed Skilled Nursing Facility including all aspects related to New York State Department of Health regulations
- Ensure that all services provided to patients are delivered with dignity and respect
- Address and resolve all family, patient, and co-worker issues
- Protect and ensure resident rights
- Develop and adhere to fiscal guidelines, budgets and insurance payment reimbursements
- Investigate any quality measure triggers related to minimum data set evaluation tool.
Director of Administrative Services
ElderWood Healthcare
Lakewood
04.2012 - 07.2013
- ( AIT) for my Skilled Nursing Home License
- Administrative responsibility for the operations of this 166 bed Skilled Nursing Facility including a 42 bed sub-acute unit and therapy program.Acting Administrator in the absence of the sitting Administrator
- Participate in yearly budget planning, monthly profit and loss review and continuous evaluation of revenue and expense allocation
- Project manager for a new payroll payment system
- Address family, patient and co-worker concerns; implement a resolution to the issue and follow up to ensure continued service excellence.
Administrator/General Manager
Orchard Heights Assisted Living And Memory Care
07.2008 - 04.2012
- Ensure compliance with all New York State Department of Health Regulations
- Correct any deficiencies/findings and see that preventative systems were in place
- Develop and control yearly budget - including capital expenses, labor, and individual department spending
- Increased revenue, decrease spending according to revenue trends and census
- Audit seven departments in order to identify any potential risk factors.
Administrator
Glenwell Assisted Living
05.2004 - 07.2008
- DePaul Adult Care facility-A Not for Profit Agency
- Ensure compliance with all New York Department of Health Regulations pertaining to Assisted Living and Dementia Unit Regulations
- Develop, monitor, and audit all fiscal operations
- Approve all aspects of human resource including hiring, training, and termination
- Coordinate marketing efforts and oversee admissions and readmissions
- Supervise all case management and address resident and family concerns.
Mental Health Counselor
Advanced Practice Network
01.2006 - 01.2007
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Led counseling group to discuss topics such as eating disorders and relationship issues.
Creative Arts Director
The GreenFields, The Niagara Lutheran Health System
01.2001 - 01.2004
- Engaged residents through events, small groups and personal attention.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Developed creative art and therapeutic programs to encourage resident participation and personal growth.
- Helped residents build and maintain interpersonal relationships, social skills,
- Established procedures and quality standards for department.
- Initiated community talent shows, plays, concerts and other large scale events
Marketing/Admissions Coordinator
The GreenFields
01.2000 - 01.2001
- Orchestrated recruitment fairs to enhance mission awareness and highlight services.
- Collected, sorted and reviewed marketing information and produced timely corporate reports.
- Evaluated potential residents for accurate level of care placement
- Created a marketing book to assist residents through the downsizing transitional process.
- Worked closely with the marketing director to create and maintain marketing materials for sales presentations and client meetings.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Education
Masters of Arts - Mental Health Counseling
Medaille College
2008
Bachelors of Arts - Psychology
Medaille College
2005
Skills
- Operational Analysis
- Financial Management
- Regulatory Compliance
- Portfolio East Division Management
- Executive Director Training Motivation and Performance
- Industry Expertise
- Executive Leadership
- Policy Development
- Process Improvement
- Quality Control Analysis
Certification
- Licensed Nursing Home Administrator - inactive
Timeline
Vice President of Operations - East Division
Premier Senior Living LLC
11.2018 - Current
Long Term Care Administrator
Lockport Health and Rehabilitation Center
03.2018 - 11.2018
Executive Director/ Regional Operations
Peregrine’s Landing
04.2015 - 03.2018
Executive Director
Sterling House of Niagara
05.2014 - 04.2015
Skilled Nursing Home Administrator
Garden Gate Health Facility
07.2013 - 02.2014
Director of Administrative Services
ElderWood Healthcare
04.2012 - 07.2013
Administrator/General Manager
Orchard Heights Assisted Living And Memory Care
07.2008 - 04.2012
Mental Health Counselor
Advanced Practice Network
01.2006 - 01.2007
Administrator
Glenwell Assisted Living
05.2004 - 07.2008
Creative Arts Director
The GreenFields, The Niagara Lutheran Health System
01.2001 - 01.2004
Marketing/Admissions Coordinator
The GreenFields
01.2000 - 01.2001
Masters of Arts - Mental Health Counseling
Medaille College
Bachelors of Arts - Psychology
Medaille College