Saraj Fahia
Deer Park
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Dynamic and results-oriented professional with extensive experience at Estee Lauder, adept in inventory management and customer service excellence. Excelled in driving a 37% profit increase through strategic sales and effective team mentoring. Skilled in fostering customer loyalty and streamlining store operations for peak efficiency.
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
6
6
years of professional experience
Work History
Financial Services Representative
Teachers Federal Credit Union
01.2025 - Current
- Managed member accounts, ensuring accurate record-keeping and compliance with credit union policies.
- Provided personalized financial advice to members, enhancing their understanding of products and services.
- Facilitated loan applications, reviewing documentation for accuracy and completeness before submission.
- Collaborated with cross-functional teams to streamline processes and improve member service delivery.
- Analyzed member feedback to identify areas for service enhancement, implementing improvements effectively.
- Led initiatives to promote financial literacy workshops, increasing member engagement and education on financial products.
- Developed strategic partnerships with local organizations to expand outreach efforts and strengthen community ties.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Administered IRA accounts, ensuring compliance with regulatory requirements and company policies.
- Streamlined account processing workflows, improving efficiency in transaction handling.
- Expertly navigated complex tax regulations to ensure compliance in all IRA transactions.
- Maintained detailed knowledge of relevant IRS rules governing Traditional, Roth, SEP and SIMPLE IRAs.
- Managed high volumes of accounts, ensuring timely processing of contributions, distributions, and rollovers.
- Achieved high client retention rates through proactive outreach and exceptional customer service.
- Monitored legislative changes affecting IRAs, updating procedures accordingly to maintain compliance.
- Streamlined IRA account management processes for improved efficiency and reduced errors.
- Monitored and updated financial plans to comply with client goals.
Assistant Store Supervisor
Estee Lauder
04.2022 - 01.2025
- Conducted store inventories once per quarter.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Successfully drove new product lines to increase annual profits by 37%.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted business' development by building and maintaining relationships with new clients.
Store Associate
Estee Lauder
09.2020 - 04.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Maintained tidy and organized store to comply with cleanliness standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Education
GED -
DHK
Skills
- Cash drawer balancing
- Financial services
- Cash management
- Cash handling
- Account documentation
- Regulatory compliance
- Customer relationship building
- Sales goals
- Estate planning
- Loan applications
- Retirement planning
- Teller transactions
- Investment strategies
- Tax planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Achieved 1st place through effectively helping with CD promotion.
Awards
awarded as first representative to achieve Quarter goal at my branch.
Timeline
Financial Services Representative
Teachers Federal Credit Union
01.2025 - Current
Assistant Store Supervisor
Estee Lauder
04.2022 - 01.2025
Store Associate
Estee Lauder
09.2020 - 04.2022
GED -
DHK