Samantha Kuhns
Credit Union of Denver
Golden,CO
14
years of professional experience
Knowledgeable Desired Position with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Teller/ Financial Services Sales Receptionist/ Escrow Officer
4 Years- Teller (April 11th 2022 - October 11th 2022)
- Deposit and withdrawal funds via cash or check from members account, savings/checking/IRAs etc.
- Cash out savings bonds
- Check cashing
- Money Order
- S.A.R.
- Suspicious Activity Report
- C.T.R.
- Cash Transaction Report
- Balancing drawer
- Balance checks
- Vault withdrawal, deposit and balancing
- Programs:
- OFAC
- Program to scan for check fraud entities
- Branch Suite
- Teller tasks
- Nautilus
- Scanned files and signatures
- Money Order
- 10 Key Calculator
- Financial Services Receptionist (October 11th 2022 – August 11th 2023)
- Assigning loan applications to FSRs
- Financial Sales Representative
- Check members in for appointments with FSR or Loan Closer
- Send and sort mail via USPS or FedEx
- Sort credit disputes
- Office supply order
- Deposit checks for payoff loans
- Answer member questions
- Communication with the file room
- Order files
- Balance department checks
- Programs:
- Word
- Excel
- E-Oscar
- Credit disputes
- Harland & Clark
- Order member checks
- OFAC
- Program to scan for check fraud entities
- FedEx
- EON
- Supply order
- Nautilus
- Scanned files and signatures
- Lobby Central
- Meridian Link
- Branch Suite
- 10 Key Calculator
- Escrow Officer (August 11th 2023 – April 11th 2026)
- Escrow share analysis
- Escrow funds deposit, withdrawal and refund
- Pay members property taxes
- Pay members homeowners insurance
- Contact county and insurance agency
- Build escrow share for new or refinanced accounts
- Close Escrow share for paid off loans
- Monitor Mortgage payments
- Deed of Trust auditing after closing
- Record Deeds with the county for new or refinanced mortgage loans
- Release Deeds from the county for paid off or refinance mortgage loans
- Create mortgage files
- SCRA loan adjustment and monitoring
- Move loans
- HMDA monitoring and year end reporting
- Member contact
- Office supply order
- Communication with the file room
- Order and create files
- Balance department checks
- Notary
- Programs:
- Word
- Excel
- File Explorer
- Meridian Link
- Branch Suite
- EON
- Supply order
- Nautilus
- Scanned files and signatures
- Keystone
- OFAC
- Program to scan for check fraud entities
- Fed Ex
- County websites
- Dymo label printer
- Copy/scanner
- Escrow analysis calculator
- CORE CONVERSION
- In 2024 our company went through a entire system core conversion. I was brought on board to help build, audit, and test the escrow portion. Our older system was not capable to handle escrow in any capacity, so with the conversion a lot of errors came to light. We had to test and rework the analysis, build and rebuild the escrow share, surplus handling, tax and insurance information, automatic payments, bi monthly payments. I had to rework all 200 escrow share account, finding out that two accounts didn’t make the transfer over and we had to build the entire escrow analysis piece by piece. In 2025 we launched the new system live in May, once live I had to monitor the escrow shares very closely, some more errors were discovered but solved immediately. The only problem I had was with one of the escrow shares analysis we had to rebuild from scratch, in live there were more problems with their escrow automatic payment and amount. Other problems occurred with the amount of funds in members escrow share to pay their property taxes or insurance. If there were not enough funds, I would then have to call the member to negotiate how they would like to add funds, with a transfer or to take an advance on their mortgage. After the first year, most of the issues were resolved.
Cashier/ Money Center Representative/ Customer Services Associate/ Front End Manager in Training
11 Months- Cashier:
- Scan groceries
- Bag groceries
- Scan and apply coupons
- Verify ID age for purchasing tobacco and alcohol produces
- Price matching
- Request money and change
- Keep area clean
- Money Center Representative:
- Cash checks
- Pay utility bills
- Wire funds via Western Union
- Verify customer ID
- Fraud detection
- Money Order
- Loan and withdrawal money from customer cards
- Customer Service Associate:
- Process customer returns and refunds
- Organize and clean returns
- Handle customer complaints
- Request money and change
- Keep area clean
- Front End Manager In training:
- Organize and schedule associate lunch and breaks
- Monitor front end coverage
- Balance the vault machine
- Collect cash register drawers from all departments
- Handle customer complaints
- Request help when front end gets too busy
Pawn Broker/ Online Orders Associate/ Bank Room Associate/ Jewelry Sales Associate/ Team Lead in Training
2 Years 6 Months- Pawn Broker (November 30th 2011 – September 2012)
- Asses customer items for value
- Test items and jewelry
- Negotiate loan or sell price based on condition and value market
- clean and wrap item for storage
- Balance drawer
- Sell items on the floor
- Up sell warranty and layaway options
- POS check out sale items
- Clean store
- Online Orders Associate (September 2012 – January 2013)
- Amazon sales
- Obtain produces from the warehouse and assets for quality, post sale and description on Amazon
- Once item sold, clean and send out via UPS
- Backroom associate (January 2013 – May 2013)
- Collect payment for loans
- Retrieve items once loan is paid in full
- Answer phones
- Hand out money for loan and sales
- Jewelry Sales Associate and Team Lead in Training (May 2013 – May 2014)
- Clean and price jewelry for floor display
- Organize display
- Test jewelry
- Manage the teams schedules
- Open and close procedures
- Customer inquires and complaints
Education
GED
Skills
Exceptional customer service
Strong work ethic
Professionalism and courtesy
Cash handling expertise
Cash counting
Cash drawer balancing
Patience and empathy
Compliance
banking laws
and regulations
Banking
Fraud detection
Financial services
Timeline
Teller/ Financial Services Sales Receptionist/ Escrow Officer
Credit Union of Denver
04.2022 - 04.2026Read More
Cashier/ Money Center Representative/ Customer Services Associate/ Front End Manager in Training
Walmart
03.2021 - 02.2022Read More
Pawn Broker/ Online Orders Associate/ Bank Room Associate/ Jewelry Sales Associate/ Team Lead in Training
Ez Pawn
11.2011 - 05.2014Read More
Adams City High School
GED
Read More