Mack Davis
Banking Professional
Columbus,OH
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
8
8
years of professional experience
Work History
Member Services Rep./Teller
Credit Union of Ohio
05.2017 - 06.2023
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
Float Teller
KeyBank (KeyCorp)
07.2016 - 03.2017
- Demonstrated strong attention to detail when processing checks, deposits, withdrawals, and loan payments.
- Managed high-volume currency requests, ensuring efficient delivery of funds to customers in a timely manner.
- Established trust among clientele through maintaining confidentiality of sensitive financial information during interactions.
- Ensured compliance with bank policies, procedures, and regulations while completing transactions.
Assistant Store Manager
Dollar Tree
07.2015 - 07.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Associates of Science - Business Administration
Columbus State Community College
12.2009
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Problem-Solving
- Customer Service
- Team Building and Leadership
- Attention to Detail
- Deposit and withdrawal management
- Customer relationship development
- Data Entry Efficiency
- Banking Software Familiarity
Timeline
Member Services Rep./Teller
Credit Union of Ohio
05.2017 - 06.2023
Float Teller
KeyBank (KeyCorp)
07.2016 - 03.2017
Assistant Store Manager
Dollar Tree
07.2015 - 07.2016
Associates of Science - Business Administration
Columbus State Community College