Sara JJ Sheehan
Walpole,NH
Summary
Detail-oriented professional with a strong background in customer relations, multitasking, and organization. Committed to providing exceptional service and enhancing client satisfaction.
Overview
13
13
years of professional experience
Work History
Receptionist/Concierge
Covenant Living Health Center
2025.05 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate patient records and managed electronic health systems for data entry.
- Coordinated communication between departments to streamline internal processes and enhance service delivery.
- Assisted in training new staff on reception protocols and office procedures for improved efficiency.
- Organized office supplies and equipment, ensuring readiness for daily operational needs.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving the facility for security purposes.
- Handled assignments independently with good judgment and critical thinking skills.
- Collected Credit Card payments, processed transactions and updated relevant records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Coordinated transportation services for residents, facilitating smooth travel arrangements and enhancing mobility options.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Realtor Associate
Keller Williams Metropolitan
2013.07 - Current
- Negotiated purchase agreements, ensuring favorable terms for clients while maintaining compliance with legal standards.
- Developed marketing strategies utilizing digital platforms to increase property visibility and attract potential buyers.
- Conducted market analyses to evaluate property values, providing clients with accurate pricing recommendations.
- Facilitated property showings, demonstrating strong knowledge of local market trends and buyer preferences.
- Built and maintained client relationships through effective communication and personalized service, enhancing customer satisfaction.
- Mentored junior agents on best practices in sales techniques and client management, fostering professional growth within the team.
- Coordinated open houses and community events to showcase listings, driving engagement and increasing overall sales opportunities.
- Guided first-time homebuyers through the entire process, offering expert advice on mortgage options, inspections, appraisals, and contract negotiations.
- Built long-lasting relationships with clients through excellent customer service and a genuine passion for helping others.
- Negotiated favorable contract terms for clients by leveraging market research and strong communication skills.
- Collaborated with fellow real estate professionals in a team-oriented environment to achieve shared success and contribute to overall company growth.
- Prepared and presented contracts and other legal documents to clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Education
No Degree - Fine Art
Paier College of Art
New Haven, CTSkills
- Data entry
- Scheduling
- Administrative support
- Multi-line telephone systems management
- Travel coordination
- Client relations
- Telephone communication
- Data entry
- Financial record keeping
- Health information confidentiality
- Information protection
- Organization skills
- Time management
- Multitasking and prioritization
- Attention to detail
- Problem-solving
- Punctual reliability
- Professional demeanor
- Polished presentation
- Professional courtesy
- Service-oriented mindset
- Word processing
- Basic IT assistance
- Supply management
- Correspondence distribution
- Positive and professional
- Meticulous and organized
- Transaction management
- Professional courtesy
- Word processing
Timeline
Receptionist/Concierge
Covenant Living Health Center
2025.05 - Current
Realtor Associate
Keller Williams Metropolitan
2013.07 - Current
No Degree - Fine Art
Paier College of Art