Saran Ouedraogo

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Maintained a safe and comfortable home for individuals, ensuring compliance with all regulations and guidelines.
• Managed household budgets responsibly, keeping an accurate record of expenses while ensuring essential needs were met.

Support Focus: Property Management | Lease Agreements | Tenant Relations

• Assisted with day-to-day property management operations, ensuring smooth communication between management and tenants.
• Handled lease agreement processes including tenant onboarding, renewals, and documentation follow-up.
• Responded promptly to tenant inquiries and service requests, ensuring timely resolution and tenant satisfaction.
• Maintained accurate records of tenant communications, maintenance requests, and lease documentation.
• Acted as a liaison between tenants and the property management team to address concerns and coordinate solutions efficiently.
• Delivered courteous and solution-oriented service while managing a high volume of support requests.