Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saranya Mothukuri

Connecticut

Summary

Over 5+ years of experience in Salesforce development, with a strong focus on delivering scalable and high-performance solutions. Proficient in Apex, Visualforce, Lightning Components, and Salesforce Lightning Web Components (LWC) to build customized applications and expertise in Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL) for data retrieval and management. Experience in developing and deploying Salesforce Applications with Salesforce DX and managing environments using Git. Strong skills in Salesforce integrations using REST and SOAP APIs, MuleSoft, and Middleware solutions. Proficient in creating and managing Apex Triggers, Apex Classes, Batch Apex, Scheduled Apex, and Apex Web Services. Expertise in Salesforce Visualforce pages, Page Layouts, and Custom Tabs for enhanced user interfaces, Strong knowledge of Salesforce Governor Limits and ensuring code quality and optimization. Extensive experience in the Agile development methodology with continuous integration using Jenkins and Salesforce CI/CD tools. In-depth knowledge of Salesforce Communities, Service Cloud, and Sales Cloud to deliver customer-centric solutions. Proficient in building and configuring Salesforce Reports and Dashboards to provide data-driven insights to stakeholders. Excellent problem-solving and debugging skills with the ability to troubleshoot complex Salesforce-related issues. Hands-on experience in Salesforce Lightning App Builder, Flows, and Process Builder for process automation and Proficient in integrating Java with Salesforce for backend services, and developing custom user interfaces using Aura Components for dynamic and responsive web applications and expertise in designing and automating business processes using Flows, creating and managing Custom Objects, implementing CI/CD pipelines for seamless deployments, configuring Workflow Rules for process automation, and integrating secure authentication using OAuth for third-party system integrations. Strong experience in using HTML, CSS, JavaScript, and jQuery to enhance user interfaces, along with deep expertise in Salesforce Lightning Design System (SLDS) and Aura Components to build dynamic, responsive, and user-friendly frontend solutions. Hands-on experience with Salesforce Commerce Cloud (SFCC), implementing e-commerce solutions, customizing storefronts, integrating third-party services.

Overview

6
6
years of professional experience

Work History

Salesforce Developer

Synchrony Financials
Connecticut, USA
12.2024 - Current
  • Company Overview: Synchrony Financial is a leading consumer financial services company based in the United States, primarily known for providing financing solutions for consumers.
  • Customizing and developing Salesforce solutions to streamline energy and resource management processes, leveraging Apex, Visualforce, and Lightning Web Components (LWC) to enhance operational efficiency and support company-wide CRM initiatives.
  • Developed and customized Salesforce applications and Lightning components to improve client management and operational workflows within Synchrony Financials’ consumer finance systems.
  • Designed, developed, and implemented Apex classes, triggers, and Visualforce pages to extend Salesforce functionality, supporting complex business requirements and enhancing the customer experience.
  • Created and maintained Salesforce reports and dashboards to provide real-time insights into key financial metrics, enabling informed decision-making and operational efficiency.
  • Integrated Salesforce with third-party systems and APIs using RESTful and SOAP web services, ensuring seamless data flow between internal and external systems.
  • Performed unit testing and debugged Apex code to ensure high performance and accuracy of the Salesforce platform, improving functionality for Synchrony Financials’ clients.
  • Leveraged Salesforce Service Cloud and Sales Cloud to optimize customer service operations and streamline sales workflows, improving client satisfaction and operational productivity.
  • Utilized SOQL, SOSL, and optimized query practices in Apex to resolve performance issues and ensure smooth functionality across Salesforce applications.
  • Implemented CI/CD pipelines using Jenkins to automate deployment, reducing development time and ensuring deployment accuracy for Salesforce applications.
  • Integrated Salesforce with enterprise systems such as SAP and Oracle using MuleSoft and Salesforce Integration Cloud, enhancing data exchange across systems.
  • Created advanced data visualizations with Tableau, integrated with Salesforce data to provide actionable insights for strategic decision-making and performance monitoring.
  • Implemented AWS Lambda for serverless computing, extending Salesforce integrations and managing complex business logic outside the core platform.
  • Collaborated with DevOps teams to implement containerization using Docker and managed scalable deployments with Kubernetes, ensuring optimal platform performance and scalability.
  • Developed custom API endpoints and integrated them with external systems using Salesforce REST APIs, enabling real-time data synchronization with partners and financial institutions.
  • Implemented OAuth 2.0 for secure integration between Salesforce and third-party applications, ensuring secure access to sensitive financial data.
  • Designed data models and workflows using Salesforce Data Loader and ETL processes for efficient data migration and management between financial systems and Salesforce.
  • Developed custom backend logic using Java and integrated it with front-end technologies such as HTML5, CSS3, and JavaScript (React.js or Angular) to build dynamic, responsive user interfaces for Synchrony Financials’ platform.
  • Synchrony Financial is a leading consumer financial services company based in the United States, primarily known for providing financing solutions for consumers.
  • Environment: Lightning components, Apex classes, triggers, Visualforce pages, RESTful, SOAP web services, SOQL, SOSL, CI/CD pipelines, Jenkins, Oracle, MuleSoft, Tableau, AWS Lambda, OAuth 2.0, SOQL, SOSL, Salesforce Data Loader, HTML5, CSS3, JavaScript, React.js, Angular.

Salesforce Developer

Charter Communications
Connecticut
11.2023 - 08.2024
  • Company Overview: Charter Communications, Inc., branded as Spectrum, is a leading American telecommunications and media company.
  • Designed and implemented custom solutions on the Salesforce platform to enhance CRM functionalities, including creating Apex triggers, Visualforce pages, and Lightning components.
  • Developed Salesforce Lightning Web Components (LWC) to create responsive, user-friendly interfaces for Spectrum's customer service applications, improving user experience and accessibility within the Salesforce ecosystem.
  • Integrated Salesforce with AWS services such as Lambda and S3, enabling secure storage and management of customer data, enhancing operational capabilities for Spectrum's customer-facing applications.
  • Utilized Salesforce Data Loader to perform large-scale data migrations, ensuring smooth and secure transfer of customer information and service data across various telecommunications systems.
  • Implemented OAuth 2.0 for secure authentication and authorization in third-party integrations, ensuring compliance with privacy regulations and maintaining data security for Spectrum's clients.
  • Designed and implemented complex Apex batch jobs to process large volumes of customer data and service transactions, optimizing the performance of telecom operations and improving efficiency.
  • Integrated Salesforce with MuleSoft to streamline business logic and data flow between Salesforce and external systems, such as billing platforms and CRM tools.
  • Leveraged CI/CD pipelines for seamless deployment and updates of Salesforce applications, improving the speed and accuracy of software releases in Spectrum's digital environment.
  • Designed and implemented Salesforce Flows to automate service activation, customer support requests, and billing inquiries, leveraging custom objects to track customer interactions and service usage.
  • Used Workflow Rules to trigger automatic actions such as customer notifications, task creation, and record updates based on defined service criteria, enhancing operational efficiency and customer service.
  • Developed and integrated custom solutions using Salesforce APIs (REST and SOAP) to enable real-time data synchronization between Salesforce and external telecom systems, ensuring up-to-date customer information and service processing.
  • Developed and customized Aura Components to build dynamic and reusable user interfaces within Salesforce, improving the functionality and user engagement of Spectrum's customer service applications.
  • Utilized Java to develop backend services and integrations for Salesforce, enabling seamless communication between Salesforce and external telecom systems like billing gateways and fraud detection tools.
  • Integrated Salesforce with Oracle and SAP using MuleSoft to synchronize customer account information and service data, streamlining operations across multiple telecom platforms.
  • Implemented Salesforce Lightning Design System (SLDS) to create a consistent, user-friendly interface that aligns with Spectrum's branding while ensuring a seamless experience across desktop and mobile platforms.
  • Designed and deployed microservices architecture using AWS services such as API Gateway and Lambda, enhancing the scalability and efficiency of Spectrum's backend systems and enabling real-time data processing.
  • Optimized Salesforce performance by leveraging SOQL, SOSL, and advanced query optimization techniques, ensuring efficient retrieval and processing of large datasets related to telecom transactions and service records.
  • Utilized Jenkins and Git for CI/CD integration to automate the deployment of Salesforce applications, improving development workflow and ensuring consistent releases for Spectrum’s digital products.
  • Integrated Salesforce with external fraud detection systems using RESTful APIs to flag suspicious activities and enhance Spectrum's security measures for service transactions and customer data management.
  • Charter Communications, Inc., branded as Spectrum, is a leading American telecommunications and media company.
  • Environment: Lightning Web Components, Lambda, S3, AWS, Salesforce Data Loader, Apex batch jobs, OAuth 2.0, MuleSoft, CRM tools, CI/CD pipelines, REST and SOAP APIs, Aura Components, Java, Service Cloud, Oracle, SAP, MuleSoft, SLDS, microservices, Jenkins, Git.

Salesforce Admin/ Developer

Siemens
Bangalore, India
05.2021 - 11.2022
  • Company Overview: Siemens India is a subsidiary of Siemens AG, a global technology powerhouse focuses on various sectors, including automation, digitalization, electrification, and smart infrastructure.
  • Designed and developed APIs and web services to connect Salesforce to other applications.
  • Developed custom Siemens IoT solutions to enhance smart infrastructure capabilities, improving real-time data processing and automation for energy management and building systems.
  • Streamlined operations by configuring Siemens automation systems, enabling automated control and monitoring of industrial processes, reducing manual interventions and increasing system efficiency.
  • Automated business logic for smart grid management, energy distribution, and predictive maintenance through custom Siemens PLC programming and SCADA systems, optimizing workflows and minimizing downtime.
  • Implemented Siemens Digital Industries Software for designing and simulating industrial automation workflows, improving operational performance and accelerating product development cycles.
  • Created custom Siemens Analytics Dashboards to monitor key metrics such as system performance, energy consumption, and operational efficiency, providing real-time insights for decision-making.
  • Integrated Siemens products with third-party enterprise resource planning (ERP) and customer relationship management (CRM) systems using RESTful API and SOAP API, enabling seamless data synchronization across platforms and ensuring accurate reporting.
  • Developed MuleSoft integrations between Siemens applications and external enterprise systems, automating data exchanges and enhancing operational efficiency in industrial environments.
  • Managed CI/CD pipelines for continuous delivery and deployment using Siemens DevOps practices, Git, and Jenkins, ensuring smooth and reliable updates to automation systems and software solutions.
  • Utilized Siemens Team center for product lifecycle management, enabling collaboration across teams and streamlining the design, development, and manufacturing processes.
  • Implemented Heroku to develop scalable applications integrated with Siemens MindSphere, enabling real-time data analytics for industrial operations and predictive maintenance.
  • Developed custom AI-based predictive maintenance algorithms for Siemens automation systems, enabling proactive identification of equipment failures and reducing unplanned downtime.
  • Integrated Siemens PLC and SCADA systems with cloud platforms such as Microsoft Azure enabling remote monitoring and control of critical infrastructure.
  • Siemens India is a subsidiary of Siemens AG, a global technology powerhouse focuses on various sectors, including automation, digitalization, electrification, and smart infrastructure.
  • Environment: Salesforce Lightning components, Salesforce Service Cloud, Apex triggers, Apex classes, Salesforce Flows, RESTful API, SOAP API, CI/CD, MuleSoft, Salesforce DX, Jenkins, Git, Heroku, Azure.

Salesforce Admin/ Developer

Cipla
Bangalore, India
01.2019 - 04.2021
  • Company Overview: Cipla Limited is a global pharmaceutical company known for its focus on providing high-quality medicines to treat a wide range of diseases.
  • Involved in managing Salesforce environments, optimizing business processes and implementing automation, ensuring data integrity, and providing end-user support.
  • Developed and customized Salesforce applications and Lightning components to enhance user interfaces and improve business workflows for Cipla Limited, streamlining order processing, inventory management, and customer support operations.
  • Administered Salesforce platform, managing user roles, security settings, and permission sets to ensure data security and compliance in the pharmaceutical industry.
  • Configured Salesforce Service Cloud and Sales Cloud to optimize case management, sales processes, and lead management.
  • Created and maintained Salesforce reports and dashboards to provide real-time business insights, supporting decision-making.
  • Implemented Salesforce Flows and Process Builder to automate business processes for better data management and reporting, reducing manual efforts and improving operational efficiency.
  • Integrated Salesforce with external systems using RESTful APIs, SOAP APIs, and MuleSoft, ensuring seamless data exchange across Cipla’s global platforms.
  • Managed Salesforce data migration using Data Loader and ETL processes, ensuring accurate and efficient data transfer between Cipla's internal systems and Salesforce.
  • Worked with CI/CD pipelines using Salesforce DX, Jenkins, and Git to automate deployment processes, reduce downtime, and increase development speed for pharmaceutical solutions.
  • Utilized SOQL and SOSL to retrieve complex pharmaceutical data efficiently, optimizing queries to improve Salesforce platform performance and supporting large-scale data models.
  • Created custom Apex batch jobs to process large volumes of pharmaceutical transaction data in background operations, improving transaction reliability and performance.
  • Implemented OAuth 2.0 and Single Sign-On (SSO) for secure third-party integrations, enabling seamless and secure access for Cipla’s global workforce across multiple platforms.
  • Administered Salesforce Communities to build customer portals, providing self-service capabilities for customers, partners, and vendors in the pharmaceutical sector.
  • Worked with Salesforce Shield to ensure data protection through field-level encryption, auditing, and monitoring, maintaining compliance with security regulations in the healthcare industry.
  • Developed and customized Aura Components and Lightning Web Components (LWC) to enhance the user interface for end-users, improving the user experience for Cipla’s internal teams and customers.
  • Developed dynamic and responsive user interfaces using HTML5, CSS3, and JavaScript with React.js to enhance the front-end experience of Salesforce applications at Cipla.
  • Cipla Limited is a global pharmaceutical company known for its focus on providing high-quality medicines to treat a wide range of diseases.
  • Environment: Lightning components, Apex classes, triggers, Salesforce Flows, RESTful APIs, SOAP APIs, MuleSoft, Data Loader, ETL processes, SOQL, SOSL, OAuth 2.0, Aura Components, HTML5, CSS3, JavaScript, React.js, Angular.

Education

Master of Science -

Rivier University

Skills

  • Apex
  • Aura
  • Visualforce
  • Lightning Components
  • Salesforce Lightning Web Components
  • SOQL
  • SOSL
  • REST API
  • SOAP API
  • MuleSoft
  • Middleware Integration
  • OAuth
  • Salesforce DX
  • Git
  • VS Code
  • Eclipse IDE
  • Jenkins
  • CI/CD Pipelines
  • Ant Migration Tool
  • Change Sets
  • Salesforce CLI
  • Salesforce Lightning Design System (SLDS)
  • HTML
  • CSS
  • JavaScript
  • JQuery
  • Apex Test Classes
  • Salesforce Debug Logs
  • Unit Testing
  • Code Coverage
  • Scrum
  • Kanban
  • JIRA
  • Salesforce Communities
  • Service Cloud
  • Sales Cloud
  • Custom Objects
  • Custom Fields
  • Record Types
  • Page Layouts
  • Tabs
  • Reports and Dashboards
  • Visualforce Pages
  • Custom Lightning Pages
  • UI Customizations
  • Payment Gateways
  • Email Services
  • ERP Systems
  • Salesforce Mobile SDK
  • Salesforce1 Mobile App
  • Custom Mobile Apps
  • SFCC
  • SFCC API’s

Timeline

Salesforce Developer

Synchrony Financials
12.2024 - Current

Salesforce Developer

Charter Communications
11.2023 - 08.2024

Salesforce Admin/ Developer

Siemens
05.2021 - 11.2022

Salesforce Admin/ Developer

Cipla
01.2019 - 04.2021

Master of Science -

Rivier University

Similar Profiles

CREATE PROFILE
Saranya Mothukuri