Saranya Sundararaman
SAN ANTONIO,TX
Summary
Dynamic leader with a proven track record at Wells Fargo, adept in project management and strategic planning. Excelled in building strong stakeholder relationships and leading cross-functional teams to exceed project milestones. Skilled in problem-solving and team leadership, significantly enhancing operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project and ProgramManager
Wells Fargo
02.2022 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Business Analyst
USAA
02.2020 - 01.2022
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Technical Support Engineer
Great Hearts Texas
04.2018 - 01.2020
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Business Analyst
HDFC Bank
03.2007 - 03.2011
Education
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
St Peters University
Chennai India05.2006
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership and direction
Certification
Safe Scrum Master
Safe RTE
Timeline
Project and ProgramManager
Wells Fargo
02.2022 - Current
Business Analyst
USAA
02.2020 - 01.2022
Technical Support Engineer
Great Hearts Texas
04.2018 - 01.2020
Business Analyst
HDFC Bank
03.2007 - 03.2011
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
St Peters University
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