Results-driven Product Manager with over 7 years of experience in delivering innovative, customer-centric solutions within the Fintech industry. Proven track record of launching successful products and features that drive business growth and enhance user experience. Adept at cross-functional collaboration, with strong analytical skills and a deep understanding of regulatory and compliance considerations. Passionate about empowering small businesses through cutting-edge banking solutions.
• Integrated BI assets with CRM and ERP tasks, improving the CP/CS team's available intelligence to solve client issues.
• Expertise in technical data tools and methods, including data engineering, descriptive and predictive statistics, experimentation, and data visualization.
• Make recommendations for new metrics, techniques, and strategies to improve marketing campaign targeting.
• Established solid data reporting structures around key business inputs and output metrics.
• Developed dashboards combining churn prediction, customer valuation, and segmentation resulting in 21% higher retention rates over the course of a year.
• Architected the live dashboard which provides information on the churn and profitability to the executive team.
• Created graphical and user interactive reports using tools like Microsoft Visual Studio Report Builder and Tableau.
• Responsible for providing all reporting needs to recommend strategic, competitive, and corporate initiatives.
• Created data models, solution designs, and data architecture documentation for complex information systems.
• Deep understanding of statistical analysis concepts like hypothesis testing, experimentation, and regression.
• Developed database model improving the performance of the ETL processes and all SQL queries by 80%
• Led multiple projects to manage the performance, integrity, usability, and security of MS SQL Server databases.
• Developed database backup schedules, maintenance schedules, collation, compatibility level, and recovery models.
• Designed data analytics projects addressing customer behavior insights, cost efficiency, and profitability.