Sarath Kumar Sriramulu

• Secure a strong QHSE culture and drive the local safety program
• Lead the Service Center teams, ensuring that they are performing with a strong customer-oriented mindset and creating an excellent customer experience.
• Transformed the Houston Service Center into a positive P3 performer for two consecutive years in PHE/WHE, delivering sustained financial improvement and operational discipline & Dec positive P3 2025 after 10 yrs
• Manage a team of 41 employees across three major product lines, focusing on performance management, cross-functional collaboration, capability building, and safety culture.
• Oversaw shop operations with focus on safety, efficiency, cost control, and customer satisfaction, achieving continuous improvement across product lines.
• Led initiative to update estimated labor hours for PHE jobs across service centers, enhancing labor estimation accuracy.
• Re-configured the PHE (Plate Heat Exchanger) workflow to match new standardization from GSO, eliminating inefficiencies and increasing overall productivity across the PHE/WHE.
• Conducted a full PHE gap analysis, driving targeted improvements; oversaw a Green Belt project on inventory management improving the efficiency gains in PHE, while personally completing a Green Belt project on rework reduction, achieving a 25% decrease in rework volume in PHE dept.
• Develop the capabilities needed within teams to support competence development & improvement inline overall Service strategy of US Service operation.
• Collaborate with Sales teams to meet Service market demands, ensuring jobs are executed according to their importance, and deviations are reported quickly
• Develop the Service Center's financial forecast, monitor progress against targets.
• Determine the proper pricing setting for sales of repairs/reconditioning.
• Identify and manage high-quality sub-suppliers for repairs and reconditioning
• Adapt quickly to the availability of internal and external resources based on customer demands
• Implement continuous safety and efficiency improvements based on ALPS board meetings & running PRP.
• Implement and follow up on KPIs to measure and improve shop performance.
• Manage performance issues within the Service Centre appropriately and quickly.
• Negotiated cost‑saving agreements with multiple suppliers, reducing consumable costs (including LN₂ and other key materials) to secure $150K in annual savings through strategic sourcing and contract optimization.
• Developed and coordinated projects involving capital expenditures and product/process improvements, including implementation of 5S methodology.
• Assisted in resolving warranty claims to enhance customer satisfaction.
• Ensured efficient reporting for labor, purchasing, capacity planning, and facility needs.
• Ensured efficient reporting for labor, purchasing, capacity planning, and facility needs.

• Spearheaded resource allocation strategies, significantly improving operational efficiency and client satisfaction across service delivery.
• Led service team, optimizing resources, enhancing efficiency, and boosting client satisfaction.
• Led service team to optimize resource allocation, resulting in enhanced operational efficiency and improved client satisfaction.
• Enhanced QHSE culture, ensuring compliance and safety while supporting operational excellence across teams.
• Implemented rigorous QHSE protocols, ensuring compliance and fostering a culture of safety that supported operational excellence.
• Managed budgets and forecasts, achieving cost-effective operations and measurable results.
• Coordinated with sales teams to drive service sales growth, strengthening cross-functional relationships and achieving strategic objectives.
• Mentored team members to develop skills, fostering professional growth and expanding service capabilities within the team.
• Mentored team members to enhance their skills, fostering professional growth and expanding service capabilities within the team.

• Lead service team, optimizing resources, enhancing efficiency, and boosting client satisfaction.
• Led service team to optimize resource allocation, resulting in enhanced operational efficiency and improved client satisfaction.
• Spearheaded resource allocation strategies, significantly improving operational efficiency and client satisfaction across service delivery.
• Enhanced QHSE culture, ensuring compliance and fostering safety that supported operational excellence.
• Implemented rigorous QHSE protocols, ensuring compliance and fostering a culture of safety that supported operational excellence.
• Coordinated with cross-functional teams to ensure compliance with QHSE regulations, fostering a culture of safety and accountability.
• Conducted risk assessments and prepared technical reports, enabling proactive management of deviations and reinforcing client satisfaction.
• Collaborated with sales to drive service sales growth and strengthen cross-functional relations.
• Coordinated with sales teams to drive service sales growth, strengthening cross-functional relationships and achieving strategic objectives.
• Managed budgets and forecasts, achieving cost-effective operations and measurable results.
• Implemented Digital ALPS board to improve service efficiency.
• Managed inventory, optimizing stock levels, and ensuring timely consumable orders.
• Streamlined service center operations through digital tracking systems, improving job status updates and customer communication.
• Facilitated customer communication, maintaining high satisfaction with service updates.
• Developed team skills through mentoring, fostering professional growth, and service capabilities.
• Mentored team members to enhance their skills, fostering professional growth and expanding service capabilities within the team.
• Encouraged team collaboration through regular meetings, enhancing morale and driving collective achievement of service center goals.
• Developed and maintained a comprehensive inventory management system to optimize stock levels, resulting in substantial improvements in resource availability.

Resolved issues swiftly, maintaining high service standards and customer satisfaction

• Resolved customer issues promptly, maintaining high service standards and reinforcing customer satisfaction across all service levels.
• Streamlined service operations by implementing a digital tracking system, resulting in enhanced job status updates and improved customer communication.
• Streamlined service operations by integrating a digital tracking system, enhancing job status updates and significantly improving customer communication.
• Improved customer communication by implementing a digital tracking system, enhancing job status updates.
• Facilitated team collaboration through regular meetings, improving morale and supporting achievement of individual and team goals.
• Assessed daily operations, boosting team goal achievement through strategic meetings.
• Coordinated globally to implement best practices, enhancing service quality.
• Conducted detailed risk assessments to ensure compliance with health and safety regulations, leading to a safer work environment and reduced incidents.
• Conducted thorough risk assessments to verify compliance with health and safety regulations.
• Ensured compliance with health and safety regulations via thorough risk assessments.
• Developed comprehensive reporting templates for inspections and arrivals, enhancing documentation efficiency and accuracy in customer communications.

• Reduced equipment downtime through effective maintenance strategies.
• Enhanced site productivity by addressing unscheduled downtimes.
• Spearheaded equipment maintenance initiatives, achieving substantial improvements in service center productivity and reducing operational delays.
• Led a team in preventive maintenance and vehicle delivery.
• Analyzed service feedback to identify areas for improvement, implementing changes that led to measurable gains in customer retention.
• Developed supplier relationships to ensure quality maintenance supplies.
• Developed a vendor evaluation system for maintenance supplies, optimizing supplier performance, and ensuring quality standards were consistently met.
• Maintained accurate financial records, prepared invoices, and processed payments to ensure fiscal accountability and support operational efficiency.