Desired Job Title
Customer Service Representative Administrative AssistantWork Type
Part TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkLocation Preference
HybridLocation: BRONX, USA, US
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Saray Almonte Cruz
BRONX,USA
Work Preference
Summary
Motivated customer service representative with a strong track record in assisting clients and resolving inquiries. Known for efficiently managing schedules and promoting high customer satisfaction through empathetic communication and reliable service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Eagle Eye Deliverance Church
Manhattan, New York
01.2018 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction levels.
- Assisted congregation members with inquiries and concerns during services.
- Resolved conflicts and concerns with empathy and professionalism.
- Coordinated scheduling for volunteer staff and service events to ensure seamless operations.
- Maintained accurate records of member interactions and service feedback.
- Streamlined communication between church leadership and congregation to enhance engagement.
- Trained new staff on customer service protocols and church policies diligently.
Administrative Assistant
Cash Zone Group
02.2021 - 01.2022
- Responded to customer inquiries, providing timely solutions to enhance satisfaction.
- Provided friendly and professional service in person and by phone.
- Promoted positive interactions with customers by addressing concerns promptly.
- Assisted in scheduling meetings and coordinating appointments for team members.
- Assisted with scheduling and general administrative tasks.
- Oversaw daily office functions to ensure efficient operations.
- Managed incoming calls, ensuring clear communication and effective resolution of inquiries.
- Performed data entry, filing, and document organization.
- Created and reviewed documents and reports for accuracy and timely delivery.
- Coordinated administrative tasks for team projects to ensure alignment with goals.
- Managed inventory of office supplies to ensure availability and functionality.
- Utilized software tools to streamline administrative tasks and improve efficiency.
Education
ARCHITECTURE -
Autonomous University of Santo Domingo (UASD))
Dominican Republic12-2025
DIPLOMA - ENGLISH, SPANISH
CENAPEC - HIGH SCHOOL
Dominican Republic05-2023
Skills
- Customer service
- Bilingual communication
- Phone Support
- Customer engagement
- Conflict resolution
- Data Entry
- Scheduling
- Microsoft Excel
- Microsoft Word
- Administrative Support
- Time management
- Organization
- Teamwork
- Communication Skills
- Problem Solving
- Phone Support
Hobbies and Interests
- Reading and personal development
- Volunteering and community work
- Traveling and learning about new cultures
- Sports and fitness activities
- Technology and new tools
- Team projects and collaborative activities
Languages
- SPANISH
- ENGLISH, Upper-Intermediate
- SPANISH, Native
Timeline
Administrative Assistant
Cash Zone Group
02.2021 - 01.2022
Customer Service Representative
Eagle Eye Deliverance Church
01.2018 - Current
ARCHITECTURE -
Autonomous University of Santo Domingo (UASD))
DIPLOMA - ENGLISH, SPANISH
CENAPEC - HIGH SCHOOL