SARAY CASTILLO
Emerging Vision
North Las Vegas,NV
2
Languages
10
years of professional experience
Bilingual professional with a strong work ethic and commitment to continuous improvement. Leverages computer skills and leadership abilities to foster collaboration. Prioritizes exceptional customer service, delivering knowledgeable and respectful support to enhance customer satisfaction.
Work History
Assistant Manager
1 Year- Led team initiatives to enhance operational efficiency and improve customer satisfaction.
- Developed and implemented training programs for new staff to ensure consistent service standards.
- Streamlined inventory management processes, resulting in reduced stock discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring a smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Insurance Producer
10 Months- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Operated effectively in a fast-paced sales environment to drive results.
- Conducted regular follow-ups with clients to assess coverage needs, recommending necessary adjustments.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
- Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Assisted colleagues in closing deals by sharing best practices for successful sales consultations.
- Built strong client relationships, ensuring high standards of customer service and fostering loyalty.
Cashier Team Lead
2 Months- Trained and mentored new cashiers using positive techniques, improving team effectiveness and service quality.
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, preserving brand image and supporting customer loyalty.
- Assisted customers by answering questions and fulfilling requests, enhancing overall shopping experience.
- Communicated with customers and team members to solve problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Sales Associate
2 Years 8 Months- Assisted customers with product selection and inquiries to enhance shopping experience
- Handled cash and credit transactions for customer purchases
- Detail
- Teach
- Processed purchase orders for timely product replenishment
- Organized store layout and merchandise displays to improve customer flow
- Coordinated in-store events to engage customers and promote sales
- Assisted in unloading delivery trucks and organizing inventory
Personal Nurse
2 Months- Supported patients with daily activities to enhance their quality of life.
- Instructed family members and caregivers on patient care techniques, enhancing support and understanding of treatment plans
- Kept track of the patient's condition, interpreting and tracking EKG readings, identifying abnormal telemetry readings, and informing team members about changes in stability or acuity
- Instructed family members and caregivers on how to care for the patient
- Monitored patient's condition by interpreting EKG readings and identifying abnormal telemetry, promptly notifying team members of stability or acuity changes
- Conducted routine medication audits to ensure compliance with quality standards and adherence to best practices in medication management
Sales Associate
1 Year 4 Months- Arranged inventory on shelves for easy access.
- Cashier
- Assisted customers in product selection to meet their needs
- Learned product details and taught team members to improve service quality
- Executed thorough inspections to ensure quality standards.
Sales Associate
1 Year 2 Months- Organized merchandise displays to enhance customer shopping experienced inventory layout for improved accessibility
- Processed customer transactions accurately at checkout
- Restocked shelves with merchandise to maintain inventory levels
- Detailed inventory records to maintain accurate stock levelsed cleaning of store areas for optimal presentation
- Provided support to customers for a positive shopping experience
Personal Assistant
3 Years 3 Months- Organized workspace to enhance efficiency
- Scheduled appointments for team members
- Review/note taking
- Detailed documents for clarity and accuracy
- Filed documents systematically for better retrieval
- Assisted team with daily tasks and projects
- Managed time effectively to meet deadlines
- Provided information to team members for project clarity
Education
High School - High School
- Student council (4 years)
- Journalism (3 years)
- Red cross (3 years)
Some college - Nursing
Bachelor of Science - Nursing
Master of Jurisprudence - Paralegal Studies
Skills
Staff management
Training
Patient care
Time management
Money handling
Decision-making
Leadership
Computer-savvy
Bilingual
Customer engagement
Dedicated team player
Operational improvement
Responsible
Languages
English
Native or Bilingual
Spanish
Full Professional
Education
true
Timeline
Assistant Manager
Emerging Vision
08.2025 - CurrentRead More
Insurance Producer
Farmers Insurance Agency
09.2024 - 07.2025Read More
Cashier Team Lead
Ulta
07.2024 - 09.2024Read More
Sales Associate
Nike Factory Store
10.2021 - 06.2024Read More
Personal Nurse
Self Employed
08.2021 - 10.2021Read More
Sales Associate
The Home Depot
06.2020 - 10.2021Read More
Sales Associate
Deckers Brand
10.2019 - 12.2020Read More
Personal Assistant
Self Employed
06.2016 - 09.2019Read More
Arizona College of Nursing - Las Vegas
Bachelor of Science from Nursing
Read More
College of Southern Nevada
Some college from Nursing
Read More
Canyon Springs High School
High School from High School
Read More
Northwest Career College
Master of Jurisprudence from Paralegal Studies
Read More